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Landlord Resources

Managing your landlord account through TurboTenant

Rent Payments

Everything you need to know about the rent payment process on TurboTenant

Rent Payments GuideRead our full guide on how to collect rent online through TurboTenant.
How Do Payment Reminders Work?Payment reminders are sent out 7, 3, and 1 day(s) before the due date.
Landlord Guide to Rent Reporting - How Does Rent Reporting Benefit Your Tenants’ Credit?Learn more about how to help your tenants build credit history and strengthen their credit score by using TurboTenant for rent payments
How Do I Edit & Delete Rent Payment Charges?Need to modify or remove a charge or rent payment within your TurboTenant account?
Setting Up Automatic Late Fees on Rent PaymentsHere’s how to authorize TurboTenant to automatically send late fee charges on your behalf as a landlord
How to Record an Offline PaymentEasily record payments, like checks, cash, or electronic payments, in the payments section of the lease profile.
How to Enable Partial Payments on Rent ChargesRenting to roommates? This article will show you to enable partial payments for your lease.
Do My Tenants Get Sent a Receipt When They Pay a Charge?Sending Tenants Receipts for Rent Payments
How Do I Make a Partial Rent Payment?How do I change the rent amount if I am making a partial payment?
How Do I Export My Rent Payments?A guide to exporting rent payments
Can I Refund a Tenant Through TurboTenant?Learn how to issue a refund to your tenant including waiting until it processes and returning the funds outside of the platform.
How Long Do Rent Payments Take to Process?Rent Payment timeframe.
Can I Download a Rent Roll?Learn how to track tenants' payments, transactions, and past-due charges.
What Is An SS-4 Confirmation Letter and Form 147C, and How Can You Obtain Them?This guide explains the SS-4 Confirmation Letter & Form 147C for EIN verification during rent payment setup, and how to obtain them.
Expense Tracking for Your PropertiesUnderstand how to track expenses in TurboTenant to streamline your property's financial overview and simplify tax season
How Do I Add Business Entities in TurboTenant?A business entity is a legal construct that is created to own and manage properties, you can now reflect that ownership within TurboTenant.
How Do I Set Up Unlimited Bank Accounts?Here's how to connect multiple bank accounts to your TurboTenant Premium account so you can properly route money for your rentals.
Why Can't My Tenants Can't See Their Rent Charge?Learn the different reasons your tenants may not be able to see their rent charges.
Failed Payouts and Deposit Reversals: What Do They Mean?Payment and Payout Failures and what to do when that happens.
How to Create ChargesHow to create recurring monthly charges and one-time charges for your tenants to pay.
Rent Payments FAQs - For LandlordsFrequently Asked Questions about Rent Payment Collection and Setup
Additional Information RequiredUpload Additional Information to Accept Payments
How to: Require Renters to Pay Past Due Charges FirstHow to control whether a renter is required to pay past due charges before paying new charges.
Marketing Your Properties

Learn about managing your marketing settings

How Do I Start Online Marketing for a Rental Property?Begin marketing your property online and find your next renter
How do I stop online marketing for a property?Steps to take when you are no longer marketing your rental
How Do I Extend Online Marketing for My Listing?Extend your marketing for your listing easily by navigating to the marketing page of your property and selecting "Extend Marketing."
Why Isn't My Listing Showing Up On Other Listing Sites?Wondering why your listing isn't displaying? Learn how marketing, affiliate site delays, and listing violations affect your listing!
Can I Market My Commercial Property on TurboTenant?TurboTenant is designed for residential properties. This article covers special instructions for commercial properties.
How Do I Embed My Property Listing On My Website?Publish, list or embed your rentals on your own website or blog
How Do I Change The Photos On My Property Flyer?Changing photos on your rental flyer.
Can I Hide the Street Number of My Property Address?
Which Listing Sites Will TurboTenant Post My Property To?See where TurboTenant post your property listings when you market online.
How Can I Make My Property Stand-Out?Gather some tips to make your listing the best it can be and get more attention.
Marketing Call ForwardingEverything you need to know about marketing call forwarding with TurboTenant
How do I print a marketing flyer for my property?Print a paper flyer to advertise your property!
How Do I Add Photos To My Rental Listing?How to add photos to your listing.
How Do I Edit My Rental Property Listing?You can make changes to your rental listing on the web or by logging into your TurboTenant Mobile App.
How Do I Get The URL For A Property Listing?Find out how to get a URL for any property you have listed.
What Are The Acceptable Guidelines For A Video Tour?Video Tour Guidelines
How do I Add a Room For Rent?A step-by-step guide on how to add a room for rent.
When I Share My Listing, What Does It Say?When you share your listing by email or text, it will send a message to your lead and provide them with a link to apply to the property.
Acceptable Photo GuidelinesGuidelines for acceptable property photos within your listing page on TurboTenant.
How Do I Upload My Video Tour?A video tour is a recorded walkthrough of your property highlighting the unique features and amenities that make it special.
My Listing Has Been Marked as Pending; What Do I Do Now?Find out why your listing was marked as pending and what steps to take to get your listing marketing again!
How Do I Rearrange My Property Photos?Not happy with the layout of the photos on your listing page? Rearrange them!
How Do I Send A Renter The Pre-Screener?How to send a lead you found outside of the platform the pre-screener or resend the pre-screener to a lead.
Showing SchedulingStreamline your showing process with less back-and-forth and automated reminders
How do I Share my TurboTenant Property Listing Page?Here's where you can locate the URL for your listing page on desktop and in our mobile app.
Can I Post My Property For Rent If I Also Have It Listed For Sale?Posting a rental listing while your property is also for sale.