Key Features of TurboTenant Rent Payments

In addition to providing a secure and reliable way to transfer money, TurboTenant offers a host of other features to streamline your rental payments:

Autopay: Tenants can set up automatic rent payments.
Automatic Deposits: Rent payments are deposited directly into your connected bank account - no trips to the bank needed.
Automatic Late Fees: Set a due date and fee amount, and TurboTenant will automatically apply late charges when rent is overdue.
Automatic Tenant Reminders: Tenants receive reminders when they have an unpaid charge, helping reduce missed or late payments.
Everything in One Place: Manage rent payments alongside lease documents, tenant contact info, and messages - all in your TurboTenant account.
Late Fee Prioritization: Require tenants to pay past-due charges before making future payments.
Payment Notifications: Get real-time updates when tenants make a payment or miss one.
Payment Tracking: View and track all your charges and payments in one place for easier bookkeeping and tax prep.
Rent Reporting: Help tenants build credit by reporting on-time rent payments through TurboTenant’s exclusive rent reporting service.
Partial Payment: Allow roommates to split their rent.

Here's a cleaner, more user-friendly version that makes the branching path much clearer while avoiding duplication.

How to Set Up Online Rent Payments

Follow these steps to start collecting rent online through TurboTenant:

Go to the Payments tab.
Click Get Started.
Choose one of the following:
- Create Charge to create your first rent or payment charge before setting up rent collection.
- Skip for Now if you'd rather set up online rent payments first. You can always create charges later.

If you selected Create Charge

Choose the type of charge you want to create:

Rent
Security Deposit
Utility
Late Fee
NSF Fee
Other

After creating your charge, you'll automatically continue to the How will you collect rent? step below.

Note: If you selected Skip for Now, you'll be taken directly to this same step.

How Will You Collect Rent?

Choose how you'd like tenants to pay rent.

Payments through TurboTenant (Recommended)

Accept payments directly through TurboTenant using:

ACH (bank transfer)
Debit card
Credit card

Methods Outside of TurboTenant

Track payments that tenants make outside of TurboTenant, including:

Cash
Check
Payment apps
Money order
Housing vouchers
Any other offline payment method

Set Up Your Bank Account where the payments will be deposited into
Add your business or personal entity and connect your bank account to receive payments.
- If you manage multiple rental businesses and have separate LLCs, or bank accounts for each, set up a separate entity for each. Click here to learn about business entities.
- We offer a secure Bank Connection with Plaid
  TurboTenant uses Plaid, a trusted and secure service, to connect your bank account.
  - Your login info is encrypted and never visible to TurboTenant or your tenants.
  - If your bank isn’t listed or you don’t use online banking, you can manually connect your account using your routing and account number.
  - When you connect via Plaid, your bank is also automatically saved as your payment method for security deposit returns — and as the account TurboTenant will use if a payout reversal needs to be resolved on your behalf. No extra setup required.
Complete Setup: Once setup is complete, your tenant will receive an invitation to their portal. Note, you can delay the tenant invitation whether you convert them from an applicant to a tenant or add the tenant manually. IF you have not added your current tenant yet, click here to learn how to add a tenant.

💡 Best Practice: Connect the Right Bank Account
When setting up online rent collection, make sure the bank account name matches the name on your personal or business entity. This ensures smooth deposits and accurate income reporting on your 1099-K.

What to Expect After Setting Up Rent Payments

💡 Best Practice:
If you plan to collect rent through TurboTenant, we recommend setting up your payment account at least 5 business days in advance before the due date. This allows plenty of time for:

Your tenant to set up their payment method
Rent to be paid on time

This helps ensure a smooth and timely rent collection experience for both you and your tenants.

What is a Charge?

Charges are payment requests sent to each tenant on your lease. To ensure all tenants are included in your payment requests, add them to your TurboTenant lease. Click here to learn how to add tenants to your new leases.

Charge Types

One-Time Charges

Your tenant is only charged once. These one-time charges are great for fees, utility bills, security deposits, or pro-rated rent.

Monthly Charges

These are for recurring monthly charges that occur on the same day each month and are for the same amount each time. They are perfect for monthly rent, fixed utilities, or parking fees.

Creating Charges

After initial setup, you can add monthly or one-time charges by clicking "Create Charge" and following the required steps. Click here to learn how to create charges.

Payment Notifications in TurboTenant

Stay informed about your rental payments by turning on notifications in your account settings. You can choose how and when you want to be notified - via email or push notifications through the TurboTenant app.

Notification Types

Daily Payment Summary (Email Only)
Get a once-a-day summary of all payments received.
*Note: If this is enabled, you won’t receive individual payment notifications.
Individual Payment (Email Only)
Receive a separate email each time a payment is made.
*Note: This option is only available if the Daily Summary is turned off.
Push Notification (Mobile App Only)
Receive an instant alert from the TurboTenant for Landlords app when a payment is made.
*Requires the app to be installed on your phone.