Banner
If you see the banner with the following prompt:
"Additional Information Required- We need you to update and/or add more information to enable payments."
This means that Stripe, our payment processor, is requesting additional information to verify your account.
This aligns with KYC, also known as Know Your Customer, which requires Stripe, our payment processor, to gather and maintain information about all account holders. These regulations, set by authorities, aim to prevent misuse of the financial system; click here to learn more about KYC and why it matters.
Documents Requested
You'll want to click Add Information to provide the requested information. You may be asked for one or more of the following to verify your account:
A valid copy of your Government Photo ID, front and back.
It must not be a scan, but a photo; it must be clear, non-blurry, with no glare, and all edges, nothing blocked from view.
Front and back uploaded.
In Color
If you have any issues uploading your ID, make sure the photos of your ID are saved as a JPEG and try uploading them again.
Social Security Number
The SSN should match the name on the Social Security Card exactly. This encrypted information cannot be seen by TurboTenant employees and is used to verify your identity.
Company Information
Upload a copy of your SS-4 Confirmation Letter or Form 147C IRS document. The company name has to be an exact match to the IRS document, including punctuation and capitalization. Click here to learn about the SS-4 Confirmation Letter and Form 147C.
Full Address
It must match the account holder or the business address.
Copy of your Bank Statement
The bank account should match the account owner or the business name. If there is a mismatch, this will result in the banner reappearing.
After uploading the additional information requested, please allow 1-2 business days for our payment processor to verify the information. If the banner reappears, we recommend verifying the information matches or contacting our team to help.
I uploaded my document, but the Additional Information banner still appears; what should I do?
You'll want to verify that the information matches the account you set up. For example,
If you set up your account as a personal account but added a bank account that belongs to a business, you'll want to add a personal bank account to match the name on the account.
Or,
If you set up the account under a business account and it does not match the IRS document exactly, including punctuation and capitalization, this is considered a mismatch.
If you intend to use a business account and set it up as an individual, you'll want to reach out to our team for further assistance. You can take a proactive step and include your IRS documentation and any other relevant information. Our team can help you switch the account type at your request. This process can typically take several business days.
Still have questions? Reach out to our Support Team via chat or by email at [email protected]