To make life simple and easy for you, when a single charge is created on the lease, it automatically shows up in your renter's tenant portal, allowing them to pay the charge.
Monthly charges will show in the account 15 days prior to the due date and a reminder email is sent to the tenant's email 7, 3, and 1 day before the due date.
As a note - Past due payment reminders are sent out 1, 3, and 5 days after the due date passes without the charge being paid.
Here are what the reminder emails look like:
New Charge Email:
Subject Line: New charge from [Landlord's Name]
When a new one-time charge is created, this is the email that will be sent to your tenants.
Subject Line: Reminder: Charge from [Landlord's Name]
This is the general reminder sent to your tenants for their monthly charge. This will be the email sent 7 and 3 days before the charge is due.
Payment Due Today:
Subject Line: Due Today! Charge from [Landlord's Name]
This is the email your tenants will receive on the due date of the charge.
Past Due Reminder:
Subject Line: Your Payment is Past Due!
This is the email your tenants will receive when their payment is late. They will receive this email 1, 3, and 5 days after the charge is due.
If your tenant pays you outside of the platform, they will keep receiving reminder emails until the charge is recorded as paid in your TurboTenant account. You will want to record an offline payment for the charge as soon as you can so they do not receive these reminder emails when they have already paid.
Frequently Asked Questions:
Is there a reminder tool/button I can use as the landlord to send reminders?
Yes! There is now a reminder button you can use as the landlord to send rent reminders. To find this you will go to the Payments tab, select the charge you want to resend the reminder for, and click "Resend Reminder."
If a tenant pays the charge before the due date, will they keep receiving emails? No, if a charge is paid before the due date they will no longer receive reminder emails.
Still have questions? Reach out to our Support Team via chat or by email at [email protected].