To make life simple and easy for you, when a single charge is created on the lease, it automatically shows up in your renter's tenant portal, allowing them to pay the charge.

Monthly charges will show in the account 15 days prior to the due date and a reminder email is sent to the tenant's email 7, 3, and 1 day before the due date.

As a note - Past due payment reminders are sent out 1, 3, and 5 days after the due date passes without the charge being paid.

Here are what the reminder emails look like:

Subject Line: New charge from [Landlord's Name]

When a new one-time charge is created, this is the email that will be sent to your tenants.

Subject Line: Reminder: Charge from [Landlord's Name]

This is the general reminder sent to your tenants for their monthly charge. This will be the email sent 7 and 3 days before the charge is due.

Subject Line: Due Today! Charge from [Landlord's Name]

This is the email your tenants will receive on the due date of the charge.

Subject Line: Your Payment is Past Due!

This is the email your tenants will receive when their payment is late. They will receive this email 1, 3, and 5 days after the charge is due.

If your tenant pays you outside of the platform, they will keep receiving reminder emails until the charge is recorded as paid in your TurboTenant account. You will want to record an offline payment for the charge as soon as you can so they do not receive these reminder emails when they have already paid.