If you have tenants from outside of TurboTenant who do not need to fill out an application, you can manually add them to your account and add them directly to a lease.
Additionally, having each tenant provide unique email addresses and phone numbers ensures smooth integration and prevents issues like duplicate profiles or mismatched identifiers.
On the Web:
Step 1: Login to your TurboTenant account and click Tenants on your landlord dashboard
Step 2: Click Add New Tenant in the upper right corner.
Step 3: To add a tenant's details, fill out the tenant’s name and connect them to the lease they'll be associated with.
First Name and Last Name: Add the tenant’s name
Lease: Choose the lease you want to add them to.
Contact info: Enter either an email address or a phone number (at least one is required).
Tenant portal invite: Leave this checked if you want to send an invitation now—otherwise, you can invite them later by unselecting the checkbox.
When you’re ready, select Add Tenant.
💡 TurboTip: If your tenant will be signing a lease agreement, making payments, or has possibly had an account through TurboTenant before, you will want to add their email address when first adding them to your account. This will help reduce friction when logging in and completing your next lease steps.
Important: Use a unique email address and phone number for each tenant. This helps prevent issues like accidentally linking a tenant to the wrong profile or creating duplicate entries, and keeps your lease records accurate.
In the Mobile App:
Step 1: Log in to the mobile app and select "Renters" at the bottom of the screen
Step 2: Select the "Tenants" tab at the top of the page
Step 3: Select "Add New" at the top, or if you have no tenants added yet, select "Add Tenant"
Step 4: Enter your tenant's information
Step 5: After you have added in their contact information you will be prompted to add them to a lease profile.
You can create a new lease profile or add them to an existing lease profile!
Once you choose to add them to an existing lease profile or add them to a new lease profile, you are all done!
Frequently Asked Questions:
Q: Can I delay the portal invitation to my tenants?
A: Yes, you can choose to delay the tenant portal invitation. When adding a tenant, simply uncheck the box labeled "Send invitation to tenant portal." This is helpful if you're still setting things up and prefer your tenants not to receive the welcome email right away. You can send the invitation later when you're ready.
Q: Can a tenant be included in multiple lease profiles?
A: Yes, tenants can be added to multiple lease profiles without disassociating their email address. Simply create a new lease and add the tenant using their email address.
Q: What if I need to remove a tenant from a lease profile?
A: To remove a tenant, select the trash can icon next to their name in the lease profile and select from the option to archive or remove tenant from the lease.
Troubleshooting Common Issues
Problem: Accidentally associating tenants with incorrect profiles.
Solution: Double-check the email and phone number for accuracy before adding a tenant.
Problem: Random tenants appearing in the lease profile.
Solution: Avoid using placeholders or generic contact details when adding tenants.
By adhering to these troubleshooting steps, you can maintain accurate tenant profiles and avoid common pitfalls.