How Do I Send A Renter The Pre-Screener?

Pre-screeners are sent to leads from the 3rd party listing sites. You can also choose to send a pre-screener manually to anyone you like!

Kaelyn avatar
Written by Kaelyn
Updated over a week ago

When you are marketing your property online through TurboTenant, each renter that expresses interest in your rental on a 3rd party listing site will automatically be sent the pre-screener.

If a lead did not come through a 3rd party listing website you are marketing on, you can still send them the pre-screener.

Here's how:

On the web:

When using TurboTenant on the web, there are a few different methods that you can use to send a pre-screener, whether you've customized it or not.

Method 1: Navigate to the Leads tab within your account. You can manually send the pre-screener by selecting "Send Pre-Screener" at the top of the page.

Next, fill in the lead's name, email address, and phone number. You will also select which property they are interested in.

Method 2: You can also send the pre-screener by selecting your preferred lead and clicking their Lead Profile.

Next, click the "Send Pre-Screener" button.

Method 3: You can also send the pre-screener by selecting your preferred lead and clicking the "Actions" button next to their name.

After selecting the "Actions" button, you will select the "Send Pre-Screener" button.

Method 4: Click on the rental you want to send the pre-screener out for, then go to the Marketing tab and click "Copy Link" to copy the pre-screener link. You can also press "Share Pre-Screener" to send it via text or email to your lead.

We'll send you an email when the lead completes the pre-screener. See more about what the results look like here.

How do I resend the Pre-Screener?

If a lead has already been sent the pre-screener, whether automatically or manually, you can resend it by clicking on the lead's profile from the Leads tab. Once you're in the lead's profile, click the button that says "Resend Pre-Screener."

On the Mobile App:

If you are sending a pre-screener to a renter who is not yet a lead, you will go to the Renters tab and select "Send Pre-Screener."

Remember, TurboTenant will automatically send a pre-screener to each lead who fills out a contact form for your property either on TurboTenant or on one of our partner listing sites (e.g., Zumper).

Once you select the renter, enter their information and select "Send Pre-Screener":

If the renter is already listed as a lead under the Renters tab, select the lead and scroll down to press Send Pre-Screener:

To send a reminder to complete the pre-screener, you can select the lead from the Renters tab and then click Send Reminder under the Pre-Screener section:

Customize your Screening Process with Custom Pre-Screener Questions

Interested in diving even deeper before inviting renters to apply? With Premium, you can add Custom Pre-Screener Questions.

This feature allows you to include up to four custom questions relevant to your property or screening criteria.

Upgrade to TurboTenant Premium today and unlock the power of Custom Pre-Screener Questions. Make every lead count!

Still have questions? Reach out to our Support Team via chat or by email at [email protected].

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