There are a few reasons you may not be able to log into your TurboTenant account, including an account being closed or suspended, incorrect login credentials, an incorrect login webpage, or an unrecognized device.
Below are detailed explanations of potential login problems and various troubleshooting methods to help you resolve them:
1) Signing in with the incorrect login page
Landlords and Renters have separate login pages because they are associated with different types of accounts.
If you are a Landlord, please use this link: Landlord Login Page
2) An incorrect email was used during the sign-up process
Below are some common obstacles you may face when logging into your account.
If you used the "Hide My Email" feature on your Apple device when signing up for TurboTenant, make sure to use the generated email address provided by Apple. Your actual email address won't work if "Hide My Email" is enabled. You can always update your email in your TurboTenant Account Settings if needed!
An AppleID email was used during the sign-up process. To log into your account, you'll want to use the AppleID to get started and update the email in your account settings.
A typo was included in the email when signing up. In this case, you can reach out to support via chat or email to try to locate your account and update the email.
3) An incorrect password is being entered
Verify that you have entered the correct password by checking punctuation, capitalization, and special characters. If you are still unable to log in and receive an incorrect email or password error, try resetting your password by clicking Forgot Password?
4) You received the "Device Not Recognized" notification
If you receive a "Device Not Recognized" message, it usually means you switched devices when logging in or have recently cleared your cache. To fix this, check your email and confirm the login from the new device. Follow the instructions in the email to complete the verification. Click here for additional information on what this message means.
5) The account has been suspended or closed.
If you receive the error message that your account has been suspended or closed, please contact our Support Team for assistance.
Please note: if you selected to delete your TurboTenant account through the TurboTenant mobile app, you may encounter login issues and receive an error when accessing your account through the web version.
6) You entered an invalid phone number.
A valid phone number is required to operate your TurboTenant account. This number is also shared when publishing your rental listing and is a requirement by our third-party listing partners.
Adding an invalid phone number such as "000-000-0000" or "123-456-7890"
will automatically result in the suspension of your TurboTenant account.
If you accidentally add an invalid phone number and are unable to log into your TurboTenant account, you'll need to contact our Customer Support Team via chat or email and provide us with a valid phone number in order to reinstate your account.