If you're facing issues logging into your TurboTenant account, here is a comprehensive guide to help you resolve them. There are a few reasons you may not be able to log into your TurboTenant account, including an account being closed or restricted, incorrect login credentials, an incorrect login webpage, or an unrecognized device.
Below are detailed explanations of potential login problems and various troubleshooting methods to help you resolve them:
Common Solutions Recap
Confirm whether you are using the correct portal (Landlord or Renter).
Reset your account password if you cannot recall it. Regularly update your account password and monitor activity within your account.
Avoid sharing leads or communication outside the TurboTenant platform to maintain safety and trustworthiness.
1) Signing in with the incorrect login page
Landlords and Renters have separate login pages because they are associated with different types of accounts.
If you are a Landlord, please use this link: Landlord Login Page. Attempting to log in through the wrong portal might prompt errors suggesting no account is associated with your email, even if your account exists. Always double-check the selected portal.
2) An incorrect or different email was used during the sign-up process
Below are some common obstacles you may face when logging into your account.
If you used the "Hide My Email" feature on your Apple device when signing up for TurboTenant, make sure to use the generated email address provided by Apple. Your actual email address won't work if "Hide My Email" is enabled. You can always update your email in your TurboTenant Account tab --> Settings if needed!
A different email address was used during the sign-up process. Believe it or not, this is one of the most common reasons! To log into your account, you'll want to use the email you signed up with. Check your email inbox(s) to see which email address you're receiving emails from TurboTenant.
A typo was included in the email when signing up. In this case, you can reach out to support via chat or email to try to locate your account and update the email.
3) An incorrect password is being entered
Sometimes, login issues arise because a password has not been set or is forgotten. To reset your password:
Visit the Forgot Password page.
Enter your registered email address.
Follow the instructions sent to your email to reset your password. If these steps do not work, ensure the email used during password reset matches the one associated with your TurboTenant account.
4) You received the "Device Not Recognized" notification
If you receive a "Device Not Recognized" message, it usually means you switched devices when logging in or have recently cleared your cache. To resolve this, check your email and confirm the login from the new device. Follow the instructions in the email to complete the verification. Click here for additional information on what this message means.
If you're not receiving the emails to verify your device, first check your spam folder. If you do not see it in your spam folder or inboxes, please let us know so we can assist you!
5) The account has been restricted
Your account is restricted, and upon logging in, you received a message that your account is restricted. This can happen for several reasons — not all of them mean you've done something wrong.
Common reasons accounts are restricted:
Identity verification needed at signup: New accounts are sometimes flagged immediately after creation if our risk management system requires additional verification. This is common and does not mean your account is permanently restricted.
Typos in account information: An incorrect email format (e.g., @gmaol.com instead of @gmail.com) or an invalid phone number (e.g., 000-000-0000) can trigger an automatic restriction.
Duplicate phone number: Using the same phone number across multiple accounts may cause an automatic restriction.
Flagged listing keywords: Certain words or phrases in listings associated with rental fraud can trigger a review.
"For hire" scheme involvement: If a third party recruited you to post listings for properties you don't own or manage, your account may be restricted — even if you were unaware it was a scam.
If you believe your account was restricted in error, please submit an appeal through the following link: Appeal Submission. Our team will review your appeal within 24 hours. When submitting, include a brief explanation of how you use the platform and any supporting documentation (such as a valid government-issued ID or property ownership documents) — this helps speed up the review.