TurboTenant supports multi-unit properties, so you can manage apartments, townhomes, duplexes, and room rentals under one property address. This keeps units, leases, and building-level details organized in a single place.
Creating a New Multi-Unit Property
Start by clicking on the Properties page, and click Add New Property in the top-right corner.
Next, you’ll choose the type of property you’re adding:
The top three options are set up as single-unit rentals.
The bottom three options are set up as multi-unit properties.
Small Multi-Family: 2-4 units at the property
Apartment Building: 5+ units at the property
Other types: Mixed-use, RV Park, etc.
If you’re creating a parent property for multiple units, follow these steps:
Select the appropriate multi-unit property type.
Enter the main property address and property details.
Add your units or rooms and fill in their specific details.
If needed, assign existing lease profiles to keep historical records intact.
What is a parent property? A parent property represents the main building at one address and groups all units or rooms under it. Each unit is managed separately with its own lease, tenants, and payments.
We can represent rooms either immediately underneath a single property (think a single-family house that you rent out bedrooms in), or within a unit (think of a large unit in a duplex that you can rent out all three bedrooms separately). In either case, you should check "yes."
In any case, we ask for the property address. Then, if you've indicated that this will be a multi-unit property, you will see the above screen prompting you to enter units and rooms - in this case, we have indicated that this property will have room rentals. Here is a duplex with a large unit above, including three rooms that we will rent out individually, and a second one-bedroom unit.
Legacy Properties & Existing Setups
If you previously set up multi-unit properties as separate properties in TurboTenant prior to July 2023, you may notice differences in how properties are organized today.
What this means for you:
You can continue using your existing property setup; no action is required if it’s working for you.
All property history, leases, tenants, and payment records will remain intact.
Single-unit properties will continue to function as they always have.
Important: If you’re interested in transitioning an older setup to the current multi-unit structure, contact our support team first. We’ll help ensure the transition is done safely and that all data stays connected.
This guidance applies only to landlords who set up multi-unit properties as separate properties before July 2023. If you require assistance from our team, do not delete or replace any property that contains tenant, lease, or payment history; doing so may permanently remove that data.
The Properties View
This is the same multi-unit property shown in the new setup. You’ll see a single address, with all units organized within it. Click Show Units/Rooms to view individual units or leases, or Hide Units/Rooms to collapse the list.
Property Overview
When you click into a property with multiple units or room rentals, you’ll land on the new property page. From here, you can manage the property at a high level:
Overview – View a snapshot of your property’s overall performance.
View of Units & Rooms - Click into each unit/room
Marketing – Manage listings and marketing details for the property.
Maintenance – Track and manage maintenance tasks that impact the entire building.
Documents – Store and access documents related to the full property.
Expenses – Record and manage expenses that apply to the entire property.
From this page, you can also navigate to individual unit- or room-level pages to manage lease-specific details.
Unit View (Unit-Level Page)
This is the unit-level page, where you manage everything related to a specific unit or room within a property.
At the top of the page, you’ll see the unit number, property address, rental ID, and quick actions like Settings and Create Listing.
From this view, you can:
Unit Overview – See leads, applicants, tenants, payments, and lease activity for this unit.
Marketing – Finish or manage a listing and invite applicants to apply.
Leases – Create, view, and manage lease profiles associated with the unit.
Lower on the page, you’ll find:
Payment activity for the unit, including received and past-due rent
Lease details, drafts, and unpaid charges
Maintenance requests tied specifically to this unit
This page lets you manage all unit-specific information in one place. Some information shown here is also visible to the tenant associated with the unit or lease.
Frequently Asked Questions
Q: What are the differences between a room and a unit?
A: A unit and a room can both be rentals. Some differences include:
Units can include more than one bedroom.
A unit can contain rooms, but a room cannot contain units.
However, they are similar in these ways:
Both units and rooms must be under a main property address.
Both units and rooms can have a lease with tenants.
Exception: Units that have rooms cannot be leased and do not count as rentals.
Q: Can I add a room or unit to a property?
A: Sometimes, it depends on how the property was originally set up.
You can add units or rooms if:
You’re creating a new property, or
The property is already set up as a multi-unit property
→ Open the property and select New Unit to add or edit units.
You may also recreate a property if it has no tenant, lease, or payment history and needs a different structure.
You can’t add rooms or units if:
The property was originally set up as a single-family home, townhouse, or condo in TurboTenant.
If you’re unsure what applies to your situation or need help transitioning an older setup, contact our support team before making changes.
Q: Can I switch a room rental back to a single-family home rental?
A: No. Once a property is created in TurboTenant, the property type can’t be changed.
Example: If you originally set up a single-family home as a room rental and later decide to rent out the entire home instead, you’ll need to:
Create a new property with the correct setup, and
Create a new listing if you plan to market the property.
The original room rental property can remain for record-keeping purposes, but it can’t be converted back to a single-family home rental.
If you’re unsure which setup is right before creating a property, we recommend contacting our support team. We’re happy to help you choose the best option upfront.