How This Works:
You create the charges for your tenant, whether they are monthly recurring charges or one-time charges and we do the rest when it comes to reminding your tenants to make a payment. Charges are posted and sent to the renter's account 15 days before the due date, and reminder emails are sent 7, 3, and 1 day(s) before the due date. One-time charges are posted immediately, regardless of the due date, and the same notification rule applies. For additional information, please click here.
Sending Manual Payment Reminders:
You can send manual reminders to your tenants to pay rent. You can select 'resend reminder' from the charge itself.
To send a manual reminder for a charge, you'll want to take the following steps:
Click on the Payments tab
Click into the Charges section.
Click on the specific charge you're looking to send a reminder for.
Click Resend Reminder (the maximum number of reminder emails for payments you can send for charges is 10).
You can also send the tenant a message to remind them of the payment from your Landlord portal to remind them to make their payment by clicking the Messages tab on the left navigation bar. This is almost not necessary since we automate the reminders for you, but it is an option!
Past due payment reminders are sent 1, 3, and 5 days after the due date passes without the charge being paid.