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How Do Payment Reminders Work?

Payment reminders are sent out 7, 3, and 1 day(s) before the due date.

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Written by Danni
Updated yesterday

How Payment Reminder Emails Work

Once you create a charge for your tenant - whether it's a recurring monthly rent or a one-time fee - TurboTenant takes care of sending automated email reminders.

Timing of Charge Notifications

  • Recurring charges are posted to the renter’s account 15 days before the due date.

  • One-time charges are posted immediately, regardless of the due date.

When Reminder Emails Are Sent

We’ll email your tenant:

  • 7 days before the due date

  • 3 days before

  • 1 day before

  • On the due date

  • 24 hours after

  • 48 hours after

These reminders help ensure your tenant stays informed and on time with payments.

👉 Need help creating a charge? Click here.


Sending Manual Payment Reminders:

You can send manual reminders to your tenants to pay rent. You can select 'resend reminder' from the charge itself.

To send a manual reminder for a charge, you'll want to take the following steps:

  1. Click on the Payments tab

  2. Click into the Charges section.

  3. Click on the specific charge you're looking to send a reminder for.

  4. Click Resend Reminder (the maximum number of reminder emails for payments you can send for charges is 10).

You can also send the tenant a message to remind them of the payment from your Landlord portal to remind them to make their payment by clicking the Messages tab on the left navigation bar. This is a good option if you have exceeded the manual reminders button but not necessarily needed for charges within our reminder window.

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