How Payment Reminder Emails Work:
You create the charges for your tenant, whether they are monthly recurring charges or one-time charges, and we do the rest when it comes to reminding your tenants to make a payment. Charges are posted and sent to the renter's account 15 days before the due date, and reminder emails are sent 7, 3, and 1 day(s) before the due date. One-time charges are posted immediately, regardless of the due date, and the same notification rule applies. For additional information on creating charges, please click here.
Sending Manual Payment Reminders:
You can send manual reminders to your tenants to pay rent. You can select 'resend reminder' from the charge itself.
To send a manual reminder for a charge, you'll want to take the following steps:
Click on the Payments tab
Click into the Charges section.
Click on the specific charge you're looking to send a reminder for.
Click Resend Reminder (the maximum number of reminder emails for payments you can send for charges is 10).
You can also send the tenant a message to remind them of the payment from your Landlord portal to remind them to make their payment by clicking the Messages tab on the left navigation bar. This is a good option if you have exceeded the manual reminders button but not necessarily needed for charges within our reminder window.
💡 TurboTip: Past due payment reminders are sent 1, 3, and 5 days after the due date passes without the charge being paid.