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How Do Payment Reminders Work?

Payment reminders are sent out 7, 3, and 1 day before the due date.

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Written by Danni
Updated over a week ago

Rent Reminders Explained

To automate the rent payment reminder process, any charge created on the lease profile will automatically appear in your renter's tenant portal, allowing them to make the payment.

Can I manually remind my tenants to pay rent?

Yes you can! You can select 'resend reminder' from the charge. You can also send the tenant a message from your Landlord portal to remind them to make their payment by clicking the Messages tab on the left navigation bar.

Charges are posted and sent to the renter's account 15 days before the due date, and reminder emails are sent 7, 3, and 1 day before the due date. One-time charges are posted immediately, regardless of the due date, and the same notification rule applies.

Note: Past due payment reminders are sent 1, 3, and 5 days after the due date passes without the charge being paid.

Still have questions? Reach out to our Support Team via chat or by email at [email protected].

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