How Payment Reminder Emails Work
Once you create a charge for your tenant - whether it's a recurring monthly rent or a one-time fee - TurboTenant takes care of sending automated email reminders.
Timing of Charge Notifications
Recurring charges are posted to the renter’s account 15 days before the due date.
One-time charges are posted immediately, regardless of the due date.
When Reminder Emails Are Sent
We’ll email your tenant:
6 days before the due date
3 days before
On the due date
3 days after
5 days after
These reminders help ensure your tenant stays informed and on time with payments. This also ensures financial accountability and provides a documented history of rent-related communications. ### Policy on Automatic Payment Reminders TurboTenant’s system ensures that rent reminders cannot be entirely turned off to prioritize financial security and accountability for both parties of a lease. While certain adjustments can be made, like not posting new charges, the automation ensures all necessary account activities are communicated.
👉 Need help creating a charge? Click here.
Sending Manual Payment Reminders:
You can send manual reminders to your tenants to pay rent. You can select 'resend reminder' from the charge itself.
To send a manual reminder for a charge, you'll want to take the following steps:
Click on the Payments tab
Click into the Charges section.
Click on the specific charge you're looking to send a reminder for.
Click Resend Reminder (the maximum number of reminder emails for payments you can send for charges is 10).
You can also send the tenant a message to remind them of the payment from your Landlord portal to remind them to make their payment by clicking the Messages tab on the left navigation bar. This is a good option if you have exceeded the manual reminders button but not necessarily needed for charges within our reminder window.
