The TurboTenant team understands it can be frustrating when your app doesn't work exactly how you expect.

If the mobile app isn't working for you, whether you're an iPhone or Android user, here are a few tips to troubleshoot the issue:

First, you'll want to make sure you have the most up-to-date OS (operating system) on your phone. If your phone is out of date or running on an old OS, the app may not work as efficiently as it was designed to.

There are dozens of devices and operating systems on the market, and TurboTenant supports as many as we can.

Here’s how you can check if your device's OS is up to date:

Pro tip: Ensuring your OS is updated is the most common solution for users with older devices.

Uninstalling and reinstalling the app can resolve many issues by clearing cached data and ensuring the latest version is installed. To do this:

This refreshes the app and often brings missing data back.

Next, check to see if you have the latest version of the mobile app downloaded. You can check this by going to either the Apple App Store or Google Play Store.

To ensure your mobile app is set to automatically update, follow the linked instructions below:

Finally, you may want to clear your device cache. Doing this deletes the information that is automatically stored on your device when visiting a new site or opening an app.

It's best practice to clear your cache when you've noticed your mobile app is performing slower or differently than usual. Clearing your cache can also be effective when troubleshooting login problems or resolving errors like app freezing or crashing.

To clear your cache, follow the instructions below: