If you're experiencing issues with marketing your property listing through TurboTenant, such as delays in receiving leads or the listing not appearing on third-party websites, there are several steps you can take to troubleshoot and optimize your listing. This guide provides an overview of common issues and actionable solutions to entice more potential tenants!
Important: There is a delay between the time you turn on the marketing online feature and the time that your listing appears because each listing website has its own schedule for updating listings. It typically takes 24-48 hours for our rental partners to update TurboTenant listings. In some cases, it may take up to 48-72 hours for listings to appear across all third-party sites.
Tips and Troubleshooting
Upload at least 7-8 photos (38% more leads on average)
Take good, quality photos of your property, and make sure to upload a minimum of 7-10 photos to the TurboTenant listing. We recommend taking horizontal photos, not vertical photos, and not using screenshots. Organize the photos as if you were walking through the property (i.e., outside photos, rooms as you walk through the property, then bedrooms, then backyard, and garage). Additionally, ensure the photos are well-lit, taken at appealing angles, and highlight key features of the property to attract attention from potential tenants. For further enhancement, consider using TurboTenant's AI property description tool. This tool can create compelling and compliant descriptions to make your listing stand out.
Verify the Address is in Standard Format
It's important to double-check the address in your listing to make sure it is listed in a standard format, such as 123 Main Street City, State, 00000 for the best listing visibility on third-party sites. Room rentals should have a unit number to distinguish them from the full property.
Use the Rent Estimate Report Tool
Using the Rent Estimate Report tool here, you can evaluate your rental rate and determine whether or not it is competitive with the current market.
Edit Your Listing
Go to your Properties tab, click on the rental, and then click Edit Listing to make any necessary adjustments to the listing. Remember that any changes saved will take 48 hours to syndicate to the third-party sites.
Refresh Your Listing
To refresh your listing, you can try changing the order of the photos, adding or removing details from the listing description, or uploading new images. This action helps bump your rental listing to the top on third-party sites for fresh visibility. You can also go to the Marketing Tab, turn the "Marketing Online" feature off, wait for about 15 minutes, and then turn it back on to achieve the same effect. If your listing becomes inactive after three days, reactivating it from the Marketing Tab can also help improve visibility.
Still not seeing your listing on third-party sites after 48 hours?
If you find that you still aren’t seeing your property listing on our third-party sites after 48 hours, we invite you to reach out to our friendly team of experts in the TurboTenant Support Center. We’re more than happy to provide any assistance or answer any questions you may have. Additionally, consider exploring external factors such as market conditions or rental demand, which may impact lead generation. For more tips on creating an appealing rental listing, visit TurboTenant’s blog: How to Make a Great Rental Property Listing.