When you send a message to your lead, applicant or tenant, they get an email letting them know that you are messaging them through TurboTenant.

Once the renter opens up that email, they can follow the link that says "view message". From there if this is their first time with TurboTenant, they will need to select "Didn't Set Password Yet". This will prompt them to create the account to view messages.

If they are already set up within TurboTenant, they can view messages on their dashboard under the "messages" tab. They will see a number next to the unread message:

Once you receive a reply you will see their message bolded at the top of your messages tab:

If the renter is not responding to your message, you can send them another message through TurboTenant, or send them a text or an email using the contact information they provided.