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Landlord Guide to the Tenant Portal
Landlord Guide to the Tenant Portal

Learn what your tenants can do from their tenant portal in TurboTenant.

Luciano Vizza avatar
Written by Luciano Vizza
Updated over a week ago

Give your tenants access to their very own tenant portal!

Your tenants can pay rent online, see their payment history, submit a maintenance request, and send messages from one place. It will be their hub for interacting with you as a landlord.

Quick Links


The Set-Up Process

Adding Your Tenants

To invite your tenants to their portal, you’ll need to add them as tenants in TurboTenant.

Did your tenant apply through TurboTenant? If so, go to the Applicants tab in the lefthand navigation, and click the tenant whose profile you'd like to view. From there, you’ll see the Moving In button. Clicking this will take you through the steps of adding them to the lease.

If they didn’t apply through TurboTenant, you will go to Tenants in the lefthand navigation and click the Add New button in the upper right corner. You can enter their information and then attach them to your TurboTenant lease. For more instructions on adding a tenant, you can view the Article: How do I add a new tenant?

TurboTip:

If your tenant does not see the invite to their tenant portal, you can reinvite them! Just go to the Tenants tab, select the renter's name, and select "Re-Send Invite."

Creating Their Account

Once your tenant is added and attached to a lease, they can go to this webpage to set a password and access their portal: https://renter.turbotenant.com/auth/login

They can also get to this login page when you do one of the following actions:

We'll send your tenants an email automatically introducing them to their tenant portal, but we’ve found it helpful to let your tenants know about their tenant portal so they expect emails from TurboTenant.


What's in the Tenant Portal?

There are multiple different sections within the tenant portal that your renters will see.

To-Dos

When your tenants set their password and log in, they will see any outstanding to-dos. These "to-do" actions are items of action such as:

  • Electronically signing a document

  • Paying a charge

  • Uploading proof of renters insurance

This makes sure your tenants easily stay on top of important tasks.

Payments

If you’ve set up rent payments, your tenants can pay rent from anywhere on any device. Your tenants can also see their rent payment history, including what charges are paid or past due.

Having clear records and receipts makes managing finances easy for you and your tenants.

Documents

From signed lease agreements to condition reports, when you share a document with your tenants, they will appear here. This makes sure everyone has access to the documents they need.

Maintenance

Your tenants can easily let you know about maintenance issues via their tenant portal and clearly see when the issue has been fixed. You can learn more about maintenance requests.

Insurance

Renters insurance protects you and your tenants from any unfortunate events. If you require renter's insurance, your tenants will be asked to upload proof of their policy within the portal. They can also affordably purchase it through our partner SURE if they don’t already have it.

Once they provide proof, they can access their policy in the Insurance tab.

Messages

Your tenants can send you messages and images through their tenant portal. Your conversations are all stored in one place, instead of spread across texts, emails, and voicemails.


Still have questions? Reach out to our team at [email protected] for additional assistance.

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