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Renter Resources

Get the most out of TurboTenant to be a great tenant

How To Create a Maintenance Request - For RentersLearn how you can send your landlord a maintenance request from your Renter Portal!
About Your Tenant PortalAn overview of everything you can do in your Tenant Portal! View our Demo.
How do I upload documents after I finish my application?My landlord requested additional documents, where do I upload them to?
Can I Use an International Address During the Application Process?Can I use an international address on my application?
Why am I Receiving an Error When I am Trying to Submit an Application?Seeing an error message on your application? Here are some steps you can take to try & fix it!
How to Pay Rent EarlyLearn how to make a payment earlier than the due date.
How do I view a document my Landlord shared with me?You can view completed documents shared by your Landlord by accessing the documents section of your profile.
Troubleshooting TransUnion Report ErrorsTransUnion Verification Errors & Ways to correct the issue.
Application Status for RentersWhat is the status of your rental application?
How to Download and View My Lease Agreement - For RentersLearn how to download and view the lease agreement or any other documents sent from your landlord.
Condition Report for RentersGuide for Renters: Use online condition reports to document your rental’s condition at move-in and move-out
How to Book or Cancel a Showing as a RenterSee the steps on how to book a showing when invited by a landlord.
How to Complete a Condition Report - RenterLearn how to submit a condition report as a renter
How to Recognize and Avoid Scams in Rental HousingCheck out these simple tips to keep your rental experience safe and fraud-free!
I Moved Out, Why Am I Still Getting Emails?Why am I still getting emails even though I am not a tenant?
I Paid My Landlord Outside of TurboTenant, and I Am Still Getting NotificationsIf you submitted a payment outside of TurboTenant, your Landlord will need to log this payment as paid manually in their landlord account.
How Do I Know This Property Is For Rent?You found a listing on TurboTenant, how can you verify availability?
Maintenance Requests with LulaEverything tenants need to know when their Landlord uses Lula for Maintenance
Reasons to Contact Your LandlordAn overview on whether you should contact your Landlord or TurboTenant
Understanding Livble: A Flexible Rent Payment SolutionLivble is a flexible rent payment feature with a $30 monthly fee. View outlines on eligibility, how to use it, and FAQs.
What if I Think There's an Error on My Screening Report?Learn how to proceed if something does not seem correct with your screening report or if there is inaccurate information.
How do I Upload Proof of Renter's Insurance?Purchased insurance outside of the TurboTenant platform? Upload a copy of your insurance policy after purchasing it.
Managing Your Renter Account

Tenant Guide to Rent Reporting - Build Credit History and Strengthen Your Credit ScoreLearn more about how to build your credit history and strengthen your credit score as a tenant by using TurboTenant for rent payments.
How Does a Tenant Set up a Password for their TurboTenant Account?Learn how a tenant or renter sets up a password for their rental portal on TurboTenant
I'm an Applicant and I Accidentally Created a Landlord Account.How do I remove or close the account?
What Do I Do If I Forgot My TurboTenant Password? Renters and ApplicantsHow to reset your password as an applicant or a tenant.
How Do I Change My Password as a Renter?Learn how to change your password in order to access the tenant portal. All in 4 easy steps!
How do I Update My Contact Information as a Renter?An overview of how renters can update their contact information
Manually Adding & Verifying Your Bank Account (For Renters)A tenant overview to add your bank account manually to make payments.
How to Update Your Rent Payment MethodSteps on how to update the card or bank account you are using to pay rent, or add an additional payment method.
Settings - For RentersAn overview of the renter portal Settings
How Do I Send A Video, Photo, or Document in a Message to my Landlord?Need to send a photo to your landlord through a message? Here is how!
Account Login Issues- RenterSteps to Regain Access to Your Account
Autopay: Put Your Rent Payments On AutopilotHow to set up and use automatic payments on TurboTenant as a renter.