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Renter Resources
Renter Resources

Get the most out of TruboTenant to be a great tenant

How To Create a Maintenance RequestLearn how you can send your landlord a maintenance request from your Renter Portal!
About Your Tenant PortalAn overview of everything you can do in your Tenant Portal! View our Demo.
How do I upload documents after I finish my application?My landlord requested additional documents, where do I upload them to?
Can I Use an International Address During the Application Process?Can I use an international address on my application?
Why am I Receiving an Error When I am Trying to Submit an Application?Seeing an error message on your application? Here are some steps you can take to try & fix it!
How to Pay Rent EarlyLearn how to make a payment earlier than the due date.
How do I view a document my Landlord shared with me?You can view completed documents shared by your Landlord by accessing the documents section of your profile.
How do I fix TransUnion Errors?TransUnion Verification Errors & Ways to correct the issue.
Application Status for RentersWhat is the status of your rental application?
Condition Report for RentersGuide for Renters: Use online condition reports to document your rental’s condition at move-in and move-out
How to Book or Cancel a Showing as a RenterSee the steps on how to book a showing when invited by a landlord.
How to Complete a Condition Report - RenterLearn how to submit a condition report.
How to Recognize and Avoid Scams in Rental HousingCheck out these simple tips to keep your rental experience safe and fraud-free!
I Moved Out, Why Am I Still Getting Emails?Why am I still getting emails even though I am not a tenant?
I Paid My Landlord Outside of TurboTenant, and I Am Still Getting NotificationsIf you submitted an offline payment, your Landlord will need to mark this payment as paid manually in their landlord account.
I Submitted My Application and I Haven't Heard From the Landlord.How do I check my application status, revoke my application, and contact the Landlord?
How Do I Know This Property Is For Rent?You found a listing on TurboTenant, how can you verify availability?
Maintenance Requests with LulaEverything tenants need to know when their Landlord uses Lula for Maintenance
Reasons to Contact Your LandlordAn overview on whether you should contact your Landlord or TurboTenant
How Do I Turn Off Email and SMS Text MessagesChange Notification Preferences for my Tenant Portal