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Renter Resources
Get the most out of TruboTenant to be a great tenant
How To Create a Maintenance RequestLearn how you can send your landlord a maintenance request from your Renter Portal!
About Your Tenant PortalAn overview of everything you can do in your Tenant Portal! View our Demo.
How do I upload documents after I finish my application?My landlord requested additional documents, where do I upload them to?
Can I Use an International Address During the Application Process?Can I use an international address on my application?
Why am I Receiving an Error When I am Trying to Submit an Application?Seeing an error message on your application? Here are some steps you can take to try & fix it!
How to Pay Rent EarlyLearn how to make a payment earlier than the due date.
How do I view a document my Landlord shared with me?You can view completed documents shared by your Landlord by accessing the documents section of your profile.
How do I fix TransUnion Errors?TransUnion Verification Errors & Ways to correct the issue.
Application Status for RentersWhat is the status of your rental application?
How to Download and View My Lease Agreement - For RentersLearn how to download and view the lease agreement or any other documents sent from your landlord.
Condition Report for RentersGuide for Renters: Use online condition reports to document your rental’s condition at move-in and move-out
How to Book or Cancel a Showing as a RenterSee the steps on how to book a showing when invited by a landlord.
How to Complete a Condition Report - RenterLearn how to submit a condition report.
How to Recognize and Avoid Scams in Rental HousingCheck out these simple tips to keep your rental experience safe and fraud-free!
I Moved Out, Why Am I Still Getting Emails?Why am I still getting emails even though I am not a tenant?
I Paid My Landlord Outside of TurboTenant, and I Am Still Getting NotificationsIf you submitted an offline payment, your Landlord will need to mark this payment as paid manually in their landlord account.
I Submitted My Application and I Haven't Heard From the Landlord.How do I check my application status, revoke my application, and contact the Landlord?
How Do I Know This Property Is For Rent?You found a listing on TurboTenant, how can you verify availability?
Maintenance Requests with LulaEverything tenants need to know when their Landlord uses Lula for Maintenance
Reasons to Contact Your LandlordAn overview on whether you should contact your Landlord or TurboTenant
How Do I Turn Off Email and SMS Text MessagesChange Notification Preferences for my Tenant Portal
Tenant Guide to Rent Reporting - Build Credit History and Strengthen Your Credit ScoreLearn more about how to build your credit history and strengthen your credit score as a tenant by using TurboTenant for rent payments.
How Does a Tenant Set up a Password for their TurboTenant Account?Learn how a tenant or renter sets up a password for their rental portal on TurboTenant
I'm an Applicant and I Accidentally Created a Landlord Account.How do I remove or close the account?
What Do I Do If I Forgot My TurboTenant Password? Renters and ApplicantsHow to reset your password as an applicant or a tenant.
How Do I Change My Password as a Renter?Learn how to change your password in order to access the tenant portal. All in 4 easy steps!
How do I update my contact information? - for rentersAn overview of how renters can update their contact information
Payment Methods and Verifying Your Bank Account - Renters OnlyHow to set up your TurboTenant account to pay rent as a renter.
Past-Tenant Charge Notifications
How to Update Your Rent Payment MethodSteps on how to change the card or bank account you are using to pay rent.
How Do I Close My TurboTenant Renter Account?Closing your rental portal.
Renter Tools
Everything for you to be a successful tenant
How Do I Apply to a TurboTenant Property?Apply to a listing you're interested in by completing the Application. If you've already started an application, pick up where you left off!
How do I view messages from the landlord?An overview of the messaging feature for renters
How Does a Renter Setup Their Account to Pay Rent on TurboTenant?As a TurboTenant renter, you can easily pay your rent and other charges using your debit/credit card or bank account!
How Do I Contact SURE Insurance?How to get in touch with Sure Insurance purchased through TurboTenant
How To Report a ListingNotice something off? Learn how you can report a listing as fraudulent.
How Can I Delete My Information?Where to start when you want to delete your renter account information from TurboTenant and close your account.