There are a few reasons you may not be able to log into your TurboTenant account, including an account being closed, incorrect login credentials, or an incorrect login webpage.
Below are detailed explanations of potential login problems and various troubleshooting methods to help you resolve them:
1) Signing in with the incorrect login page
Landlords and Renters have separate login pages because they are associated with different types of accounts.
For Renters (Leads, Applicants, and Tenants), please use this link to sign in: Renter Login Page
2) An incorrect email was used
As a renter, your account is created from a third-party site when requesting more information, or from the landlord inviting you to complete a pre-screener or application, or as a tenant. If your email was incorrectly added, you may have issues signing into your account.
If your email has a typo, you can reach out to the landlord to help correct the email address if you have not yet signed in, or you can reach out to support for assistance in correcting the email if you have previously accessed the account.
3) An incorrect password is being entered
Verify that you have entered the correct password by checking punctuation, capitalization, and special characters. If that does not resolve your issue, we strongly recommend resetting your password by clicking Forgot Password?
4) Reopen Your Closed TurboTenant Account
Contact our support team to reinstate your account.