Unable to Log Into Your Renter Account
There are a few reasons you may not be able to log into your TurboTenant account, including using the wrong login page, incorrect credentials, or issues with your account status.
Below are common causes and troubleshooting steps to help you regain access.
Start Here: Quick Checks
Before diving into specific issues, try these quick steps:
Make sure you are using the correct login page
Reset your password using the “Forgot Password?” option
Try logging in from a different browser or device
Check for any recent invitation or password reset emails
Wait a few minutes if you’ve attempted to log in multiple times
Signing in with the Incorrect Login Page
Landlords and renters have separate login pages because they are associated with different types of accounts.
For renters (leads, applicants, and tenants), use the Renter Login Page to sign in.
Incorrect Email Address
Renter accounts are typically created when you:
Request more information from a listing site
Are invited by a landlord to complete a pre-screener or application
Are added as a tenant
If your email was entered incorrectly, you may not be able to log in.
If you have not yet accessed the account, contact your landlord to correct the email
If you have previously logged in, contact support for help updating your email
Incorrect Password
If your password is not being accepted:
Double-check spelling, capitalization, and special characters
Avoid relying on autofill, which may insert outdated information
Reset your password using the “Forgot Password?” link
Didn’t Receive Password Reset Email
If you requested a password reset but did not receive the email:
Check your spam or junk folder
Confirm you entered the correct email address
Wait a few minutes before requesting another email
Avoid submitting multiple requests back-to-back, as this can delay delivery
Account Not Fully Set Up
If you were invited by a landlord but have not completed your account setup, you may not be able to log in yet.
Locate your original invitation email
Follow the link to finish setting your password and accessing your account
If the link has expired, request a new invitation or password reset
Too Many Login Attempts
For security purposes, repeated failed login attempts may temporarily lock your account.
Wait 10–30 minutes before trying again
Reset your password instead of continuing to attempt login
Expired or Reused Links
Password reset and invitation links may expire or become invalid after use.
Always use the most recent email you received
Request a new reset link if needed
Browser, App, or Device Issues
If you see a generic error like “Uh oh! Something went wrong,” try the following:
Step 1: Refresh the experience
On web: Clear your browser cache and cookies, then close and reopen your browser
On mobile: Delete and reinstall the app to ensure you are using the latest version
Step 2: Try another device or browser
This helps determine if the issue is device-specific
Additional tips:
Turn off browser autofill and re-enter your login information manually
Try using a private or incognito browsing window
Disable browser extensions if they may be interfering
Network or Connection Issues
In some cases, your network may interfere with login attempts.
Switch between Wi-Fi and cellular data
Avoid restricted or public networks that may block login requests
Reopen Your Closed TurboTenant Account
If you previously requested to close your account and would like to regain access, contact support to request reactivation.
Be sure to include:
Your registered email address
Any error screenshots you’ve received
Your rental property address, if applicable
Approval for reactivation will depend on the specific factors reviewed during the request, including adherence to the terms of service.
Still Unable to Log In?
If you’ve tried the steps above and are still unable to access your account, reach out to our support team. We’ll help identify the issue and get you back in as quickly as possible.