If a landlord account was created accidentally through TurboTenant, there's an easy solution.
Step 1 - Log out of the landlord account.
Do this by clicking Account, then clicking Logout.
Step 2 - Log into your renter account through the renter login link
Click here to go to the login page.
Managing Your Email Preferences
If managing email preferences is a priority, TurboTenant provides specific steps to ensure a seamless experience. Learn how to effectively stop receiving emails, even after account closure.
To stop receiving TurboTenant marketing emails, you have several methods available:
Unsubscribe Link: Open a TurboTenant marketing email, scroll to the bottom, and click the "Unsubscribe" link. Follow the instructions to confirm unsubscription.
Email Reply: Reply to a TurboTenant marketing email with a clear request like "Please remove me from your mailing list."
If you are still receiving notifications despite closing your account, you can follow these options:
Notification Preferences: Adjust notification settings via this guide.
Customer Service Request: Contact our Customer Service agents
Summary of Options to Stop TurboTenant Emails
To stop receiving communications from TurboTenant:
Use the "Unsubscribe" link in the marketing emails.
Reply to any TurboTenant email to request removal.
Adjust notification settings if you're still receiving emails after account deactivation. These steps ensure your email preferences are fully controlled and respected.