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I Moved Out, Why Am I Still Getting Emails?
I Moved Out, Why Am I Still Getting Emails?

Why am I still getting emails even though I am not a tenant?

Danni avatar
Written by Danni
Updated over a week ago

When you are added as a tenant in the TurboTenant system, you are prompted to create an account where you can view all of the charges that the landlord sets up, receipts, maintenance requests, and documents.

When the lease term ends, and you move out, it is the landlord's responsibility to remove or archive the lease profile and expire or remove the charges associated with you. If they do not do this, you will still get the *payment reminder emails.

*The only way for those charges to stop is if the landlord removes any recurring, or unpaid charges from your lease profile.

Customer Support is unable to do this, you will need to contact the landlord directly to remove any outstanding charges.

If you are getting any other emails, you can turn off those notifications in your settings in your renter portal!

Here is how to do this:

First, you will need to log in to your Renter Portal.

Second, from your dashboard, you can select Settings:

Third, you can select Change Preferences:

Finally, you can toggle all of the options to "Off" to stop receiving notifications:

TurboTip: You cannot turn off payment reminder emails at this time. This is something the landlord has to do on their end to stop those reminder emails from going out.

Still have questions? Reach out to our Support Team via chat or by email at [email protected]

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