Your portal has different sections to help you find exactly what you need.

When you set your password and log in, your dashboard will highlight any important action items that need your attention. This may include:

Your dashboard is designed to make it easy to see what’s required and stay on top of key tasks - all in one place.

Desktop View:

Mobile View:

You'll find your payment history in this tab, including which charges are paid, unpaid, or past due. You can also click on a charge to see your payment information such as the date it was paid and which account was used.

Desktop view:

Mobile View:

The Home Guide is your personalized renter dashboard - designed to keep everything related to your rental experience in one place. From Lease Information, communication, Property Details, House Rules, and more. The Home Guide helps you stay organized and informed throughout your lease.

Submit and track progress on any maintenance requests sent to your landlord in this tab. You can even create a maintenance request in just a few steps!

Desktop view:

Mobile View:

Now offering Maintenance AI to help you troubleshoot issues with the rental property. It acts like a “virtual first-responder” when a tenant submits a maintenance issue: the AI engages the tenant to collect richer details, offers basic troubleshooting guidance, and delivers a more organized request to the landlord or property manager.

Any documents shared by your landlord will be found in your Documents tab. This can include your signed lease agreement, addendums, move-in/out reports, and more. You can download a copy of these documents from this page using the Download icon to the right of the document.

Web view:

Mobile View:

Go to More>Documents to view.

Renter's insurance protects you and your belongings from any unfortunate events. If your landlord requires renters' insurance, you will be asked to upload proof of your policy within the portal. You can also purchase an affordable policy through our partner SURE as needed.

You can send your landlord messages and images through your tenant portal. Your conversations are conveniently stored in one place (instead of spread across texts, emails, and voicemails).

Desktop View:

Mobile View:

TurboTip: Enable push notifications in the mobile app so you don't miss a message from the landlord. You can also turn on text and email notifications.

Your account settings will allow you to view and change your account information such as your email, phone number, name, and password.

Desktop view:

Mobile view:

In this tab, you can review your rent payment methods, add or remove accounts, and see what payment methods are set up on autopay or being used for rent reporting.

In the Autopay tab, you can set up autopay to pay your recurring charges each month or adjust settings you have added previously for Autopay.

In this tab, you can sign up for Rent Reporting to help boost your credit score by reporting your on-time rent payments to TransUnion and Experian. You can review your subscription details once signed up here as well.

Here you can find all receipts relating to your account, such as rent payment receipts or billing receipts for Rent Reporting.

Receipts are generated once the payment has been processed. If you try to view the receipt and receive the following message, "Your payment is still processing," you'll receive the receipt once it has been processed.