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About Your Tenant Portal
About Your Tenant Portal

An overview of everything you can do in your Tenant Portal! View our Demo.

Kaelyn avatar
Written by Kaelyn
Updated this week

What's in the Tenant Portal?

Your portal has different sections to help you find exactly what you need.


Dashboard

To-Dos

You will see any outstanding action items when you set your password and log in, including:

  • Electronically signing a document

  • Paying a charge

  • Uploading proof of renters insurance or purchasing a policy through our partners at SURE

This list makes it easy to stay on top of important tasks.

Desktop view:

Mobile view:


Payments

You'll find your payment history in this tab, including which charges are paid, unpaid, or past due. You can also click on a charge to see your payment information such as the date it was paid and which account was used.

Desktop view:

Mobile view:

TurboTip: Once a payment has been submitted, there isn't an option in the platform to stop or delay the payment due to our payment processor, Stripe. If you need to change your payment method, do so BEFORE making a payment by updating the payment method in your Settings.


Documents

Any documents shared from your landlord will be found in your Documents tab. This can include your signed lease agreement, addendums, move-in/out reports, and more. You can download a copy of these documents from this page using the Download icon to the right of the document.


Maintenance

Submit and track progress on any maintenance requests sent to your landlord in this tab. You can even create a maintenance request in just a few steps!

Desktop view:

Mobile view:


Insurance

Renter's insurance protects you and your belongings from any unfortunate events. If your landlord requires renter's insurance, you will be asked to upload proof of your policy within the portal. You can also purchase an affordable policy through our partner SURE as needed.


Messages

You can send your landlord messages and images through your tenant portal. Your conversations are conveniently stored in one place (instead of spread across texts, emails, and voicemails).

Desktop view:

Mobile view:

TurboTip: Enable push notifications in the mobile app so you don't miss a message from the landlord. You can also turn on text and email notifications.


Settings

Account

Your account settings will allow you to view and change your account information such as your email, phone number, name, and password.

Desktop view:

Mobile view:


Rent Payments

In this tab, you can view your past receipts, review your rent payment methods, and enroll in autopay. You can also update your rent payment method to a different bank account or card here.


Billing

In the Billing tab, you can see the card added for billing purposes and update/delete it if needed, review any receipts from subscription or application purchases, and sign up for Rent Reporting (which could boost your credit score).


Still have questions? Reach out to our Support Team via chat or by email at [email protected].

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