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I Paid My Landlord Outside of TurboTenant, and I Am Still Getting Notifications
I Paid My Landlord Outside of TurboTenant, and I Am Still Getting Notifications

If you submitted an offline payment, your Landlord will need to mark this payment as paid manually in their landlord account.

Brian avatar
Written by Brian
Updated over a week ago

Are you receiving notifications after submitting an offline payment?

If you submitted a payment (i.e., Venmo, PayPal, Cash, Check, etc.) outside of your TurboTenant portal for a charge, your landlord would need to manually record this in the lease associated with your profile.

Once they record this as an offline payment, the charge should be removed from your portal, and you should no longer receive notifications.

Note: Since offline payments are not automatically recorded through TurboTenant, charges will still appear. If you see charges after submitting the payment offline, please contact your landlord to remind them about your payment.


Still have questions? Reach out to our Support Team via chat or by email at [email protected].

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