As a renter, you can update your contact information whether on the mobile version, the mobile web, or the renter app. You'll be able to update the following information in your account:
First and last name
Email address
Phone number
Just so you know, if you've logged into your account, your landlord cannot edit your contact information. You can take care of this by logging into your renter portal.
On the web:
Step 1 - Log in to your TurboTenant account and click Settings on the lower left corner
Step 2 - Edit the information and click Save Changes:
If updating your email:
You will need to confirm the email change before it is reflected in your account with an automatic email sent to the new email address.
Once you receive the email to confirm the changes, you can follow the link to confirm and log in with your new information!
On the App:
Step 1 - Log in to your TurboTenant Renter App and click "More" and then "Settings."
Step 2- Select "My Account" from the settings page.
Step 3- Edit the information and click Save Changes:
If updating your email:
You will need to confirm the email change before it is reflected in your account with an automatic email sent to the new email address.
Once you receive the email to confirm the changes, you can follow the link to confirm and log in with your new information!
Frequently Asked Questions:
Q: I changed my email but have not received it from TurboTenant. What happened?
A: If you have not received the email to confirm the change, you will want to check your Junk and Spam email. You may also search for [email protected] in your inbox to check if you've received the email from TurboTenant.
If you do not see the email in those spaces, we would recommend checking the spelling of the email you updated and trying to make the update again.