Good communication is important when it comes to renting— for both the landlord and the renter! If you’ve been trying to get in touch with your landlord, there are a few easy ways to make sure your messages get through.
You may have received a text or email notifying you that the landlord sent you a message! This will prompt you to log into your TurboTenant account to view and respond to the message from the landlord.
Here's how to see messages from your landlords:
On the Web-
1. Log in to your TurboTenant Renter Account.
If you have not set a password yet, you will want to select "Didn't Set Your Password Yet?" to create a password and log in.
2. Click on the Messages link within your account.
Once you're in the Messages section, you'll be able to see all of the messages sent to you by any landlord whose property you have inquired about.
When you type in your reply and send it to a landlord through your TurboTenant account, a notification is sent to them. They can check that message and respond to you.
To send a video, image, or document, click on the plus "+" icon, then choose the type of file you would like to send.
Update Notification Preferences
If you'd like to change your notification preferences, you'll want to navigate to your Settings tab, and then click on Change Preferences beneath Notification Preferences in the Account section.
On the Renter App-
1. Log in to the TurboTenant Renter App
2. Click on the "Messages" icon at the bottom of the screen.
Once you're in the Messages section, you'll be able to see all of the messages sent to you by any landlord whose property you have inquired about.
When you type in your reply and send it to a landlord through your TurboTenant account, a notification is sent to them. They can check that message and respond to you as soon as possible.
To send a video, image, or document, click on the "+" icon, then choose the type of file you would like to send.
Change Notification Preferences on the Mobile App for renters
If you'd like to change your notification preferences, you'll want to navigate to More>Settings, and then click on Notification Preferences.
FAQ (Frequently Asked Questions)
Q: Can I delete messages?
A: Messages cannot be deleted or archived at this time.
Q: The landlord sent me a message, but I cannot see it; how can I verify this?
A: Log into your renter account and click on the Messages tab to view all messages that have been sent through TurboTenant. If you have not heard back from the landlord, you can utilize the messaging feature to connect with them.