Report a Listing
If you believe a listing is fraudulent, please click the Report a Listing button on the TurboTenant property listing page or email [email protected]. When a fraudulent listing is reported, TurboTenant takes immediate action by suspending the associated account, removing the listing, and launching an in-depth investigation to verify the claim.
As a reminder, TurboTenant is a third-party property management software; we do not own or manage any of the properties listed on our site. In cases involving fraudulent listings, TurboTenant will always do what is right.
Understanding Rental Fraud Schemes
Rental fraud schemes often involve scammers using platforms like TurboTenant to post fraudulent property listings or impersonate property management companies. If you've unknowingly been involved in such activities, there are vital steps you can take to protect yourself and others.
Reporting Rental Scams
Be very cautious: Be very cautious of property managers or rental agents who come up with a reason or excuse for why they are not able to meet you in person, refuse to give you a phone number or speak with you over the phone, ask you to make a payment upfront prior to showing you the property, ask you to send money to a location that is not in the local area of the rental property, or ask you to make a payment to an account outside the United States.
Be very cautious if the property seems “too good to be true” – it probably is.
Be wary if the rental ad contains numerous typos and/or grammatical errors.
Always physically see the property and/or meet the landlord or someone at the management company before sending any money.
Always speak to the landlord before applying and paying the rental application fee.
Never (ever) wire transfer money. This is a sure sign that you’re encountering a scam. Wired money cannot be retrieved, just like cash.
If you’re aware of a rental listing or other rental scam, you can report it to the Federal Bureau of Investigation (FBI) Internet Crime Complaint Center (IC3). Or you can contact the Federal Trade Commission.
If you suspect or are aware that a rental listing posted on TurboTenant is a fake ad, please click the “Report Listing” link on the listing page or email us the details at: [email protected] Quick reporting allows TurboTenant to investigate and mitigate the impact swiftly, enhancing overall platform safety for all users.
What to Do If You've Been Involved in a Rental Scam
TurboTenant's Account Disabling Policy
TurboTenant enforces strict measures against fraudulent activities to ensure the safety and trustworthiness of its platform. Any account found involved in such activities, including those unknowingly participating in fraudulent schemes, will be permanently disabled. This policy helps protect other users and maintain the platform's integrity.
Stop Communication with the Scammer: Immediately cease all communication with the individual or company to prevent further exploitation.
Inform Affected Parties: Notify anyone whose personal information you shared about the potential fraud risks so they can take necessary precautions.
Protect Your Personal Information: Treat your personal information as compromised. Take proactive steps to monitor and protect your identity by notifying your bank or credit monitoring services.
Notify the Authorities: Report the incident to your local authorities or consumer protection agencies. Organizations such as the Federal Trade Commission (FTC) or the Internet Crime Complaint Center (IC3) can assist you.
Report Fraudulent Job Postings: If you were unknowingly recruited for fraudulent work, report the job posting to the platform where it was advertised (e.g., Upwork, Craigslist) to help prevent others from falling victim.
Notify Others About Shared Information: Reach out to individuals whose personal information you may have unknowingly shared, so they can take steps to protect themselves. While TurboTenant sympathizes with individuals unknowingly involved in such schemes, it maintains that accounts involved in fraudulent activities cannot be reinstated. This hard stance safeguards the platform's credibility and protects its users.
For more information on using the TurboTenant website, please visit our Terms of Use and Privacy Policy.
Learn even more about how rental listing scams work from the FTC here..