Tenant Portal
Managing your tenant portal
Getting Started as a Renter
Renter Resources
Tenant Guide to Rent Reporting - Build Credit History and Strengthen Your Credit ScoreA guide on how to build your credit history and strengthen your credit score as a tenant by using TurboTenant for rent payments.
How Does a Tenant Set up a Password for their TurboTenant Account?Learn how a tenant or renter sets up a password for their rental portal on TurboTenant
Application
Application Process, Applying, Paying, Credit Bureau
How to Apply to a Property on TurboTenantIf you’ve been invited to apply for a rental property through TurboTenant, here’s how to get started.
Verifying Your Identity - Screening ReportSteps to verify your identify for the screening report
How Do I Edit My Rental Application on TurboTenant?Learn how to edit your rental application after you've submitted it.
Renters Insurance (Tenants)
Renters Insurance
How do I Upload Proof of Renter's Insurance?Purchased insurance outside of the TurboTenant platform? Upload a copy of your insurance policy after purchasing it.
Renters Insurance: What You Need to KnowLearn about Renters Insurance and how to purchase a policy through your tenant portal
Rent Payments (Renters)
How to set up rent payments, payment methods for tenants
Manually Adding & Verifying Your Bank Account (For Renters)A tenant overview to add your bank account manually to make payments.
Autopay: Automatically Pay Your Rent Each MonthHow to set up and use automatic payments on TurboTenant as a renter.
How to Update Your Rent Payment MethodSteps on how to update the card or bank account you are using to pay rent, or add an additional payment method.
Understanding Livble: A Flexible Rent Payment Solution - For RentersLivble is a flexible rent payment feature with a $30 monthly fee. View outlines on eligibility, how to use it, and FAQs.
Reasons to Contact Your LandlordAn overview on whether you should contact your Landlord or TurboTenant
How do I view messages from the landlord?An overview of the messaging feature for renters
How Do I Send A Video, Photo, or Document in a Message to my Landlord?Need to send a photo to your landlord through a message? Here is how!
Tenant Portal Settings
How to reset or change your password, notification preferences
Settings - For RentersAn overview of the renter portal Settings
What Do I Do If I Forgot My TurboTenant Password? Renters and ApplicantsHow to reset your password as an applicant or a tenant.
Accidentally Signed Up as a Landlord Instead of a RenterFix accidentally creating a landlord account when applying to rent.
How Do I Change My Password as a Renter?Learn how to change your password in order to access the tenant portal. All in 4 easy steps!
How do I Update My Contact Information as a Renter?An overview of how renters can update their contact information
Account Login Issues- RenterSteps to Regain Access to Your Account
I Moved Out, Why Am I Still Getting Emails?Why am I still getting emails even though I am not a tenant?