What Should I Do If My Bank Credentials Expire on TurboTenant?

When attempting to make a payment on TurboTenant, you may encounter a "Login Expired" or "Bank Credentials Expired" message. This guide explains the reasons behind such issues and provides step-by-step solutions to resolve them effectively.

Why Do Bank Credentials Expire?

Bank credentials on TurboTenant may expire for various reasons:

Security Protocols: To protect user data, banks and TurboTenant require periodic reauthentication of banking credentials. This ensures a secure connection between TurboTenant and your bank.
Plaid Integration Limitations: TurboTenant uses a third-party service, Plaid, to connect bank accounts. Incompatibilities between Plaid and your specific bank may result in credential expiration or connection errors.
Bank Policy Updates: Banks may update their security settings periodically, requiring users to reauthenticate their accounts in linked platforms, including TurboTenant.

Steps to Resolve Expired Bank Credentials

Follow these steps to address the "Bank Credentials Expired" error on TurboTenant. Depending on your situation, one or more of these methods may solve the issue:

1. Remove and Re-add Your Bank Account

Navigate to your payment settings in TurboTenant.
Remove the saved bank account.
Reconnect the bank account: - Use the bank login method to securely reconnect your account. - Alternatively, enter the bank's routing and account numbers manually for a direct connection.

2. Opt for Manual Bank Account Setup

If you encounter repeated issues using the automatic connection feature, try setting up your account manually:

Choose the manual setup option in TurboTenant.
Enter your routing and account numbers directly.
TurboTenant will process a micro-deposit within 1–2 business days.
After receiving the deposit, confirm it by entering the verification code in TurboTenant. This process takes up to 72 hours.

3. Use a Desktop or Laptop

Some users find that desktop or laptop devices offer a smoother experience for reconnecting banking details. If possible, avoid using mobile devices during the setup process.

4. Reauthenticate Periodically

Since banks often require periodic reauthentication to maintain security, log in to your account through TurboTenant's portal periodically to ensure your credentials are up to date. Use the primary email address associated with the account for a seamless reauthentication process.

Additional Notes on Troubleshooting

If manual setup or reauthentication does not resolve your issue, the problem could stem from a temporary technical issue with TurboTenant or Plaid. Contact TurboTenant support for further assistance.
Ensure you are using the correct login credentials for your TurboTenant account. If tenants migrated from another platform, confirm you’re using the appropriate email address associated with the new account.

Summary

By understanding the reasons for bank credential expirations and using the outlined steps, you can successfully reconnect your bank account on TurboTenant. If issues persist, feel free to contact TurboTenant support for personalized assistance.

What should I do if my bank credentials expire on TurboTenant?