Skip to main content
All Collections
Online Applications & Tenant Screening
Online Applications & Tenant Screening

Everything related to our online rental application and the renters who apply.

Update the Renter Profile to reflect a Tenant or Co-SignerHow do you change a Renter from a Tenant to a Co-Signer? Or Vice-Versa?

How Do I Request a Screening Report From an Applicant?How to request a credit, criminal background, and eviction report from a prospective renter.
What is Income Insights?Easily verify applicant-reported income with Income Insights to determine if you need additional proof of income.
How do I request a screening report from a renter who has not applied?
How does an applicant complete the tenant screening verification?
How can a renter who hasn't applied through TurboTenant obtain the screening report?Have you found a potential tenant outside of TurboTenant and would like to screen them?
How Do I View the Tenant Screening Report?Quickly and easily view an applicant/tenant's screening report on TurboTenant's mobile app and desktop platform.
What Does it Mean When it Says "Waiting on Applicant for Screening Report?"I requested the screening report, but it says "waiting on applicant for screening report." When will I get the report?
Why Do Applicants Have to Verify Their Identity for Screening?Learn why your applicant has to verify their identity for the screening report to be completed through TransUnion.
My Applicant Has Not Received the Screening Report RequestWhat to do if your applicant never received the email to verify their identity.
My Applicant Says They are Unable to Complete the Screening Report.What steps should you take if your applicant is unable to complete their screening report?
My Applicant Does Not Have A Social Security Number.How can I run a report on an applicant without an SSN?
Instant Screening ReportsHere's how to ensure you have access to this efficient screening tool.
How Can a Renter Obtain a Copy of Their Screening Report?Learn how a prospective tenant can receive a copy of their screening report.
What Does it Mean When a Renter Denies The Screening Report Request? How to Reset?