All Collections
Online Applications & Tenant Screening
Everything related to our online rental application and the renters who apply.
Update the Renter Profile to reflect a Tenant or Co-SignerHow do you change a Renter from a Tenant to a Co-Signer? Or Vice-Versa?
How do I receive an online screening report and application?Learn how to request the screening report and application to potential tenants.
How Do I Invite Someone to Apply to a Property?Learn how to send an application on TurboTenant to a prospective tenant
When I Invite Someone to Apply by Email, What Does It Say?Check out the email that we send to your potential tenants when you invite them to complete an online application.
When I Invite Someone to Apply by Text, What Does it Say?Learn more about the specific messaging that is sent when a renter is invited to apply to your rental listing.
How do I know when someone applies to my property?When a lead applies to your property, you'll receive an email notification. To view the application, click, Applicants in the vertical menu.
How Do I Stop Accepting Applications for My Rental?Learn how to stop accepting applications for your property if you have already found a tenant, as well as the limitations of not accepting.
Who is Required to Submit an Application?An overview of who is required to submit an application
Does TurboTenant Provide Landlord Reference Reports?Can TurboTenant provide me with references for a prospective tenant from other landlords?
What Does the Online Rental Application Look Like?A comprehensive look at the online rental application form that renters interested in your property fill out to apply.
How Do I Print a Rental Application?Prefer a paper copy? You can print the rental application from your account!
How do I Download a Completed Application or Screening Report?Save PDF copies of your TurboTenant applications and tenant screenings for your records or to share with third-parties!
How Do I Customize My Application?Here's how to turn off background-related questions on your application, as well as add up to four custom questions.
How Do I Request a Screening Report From an Applicant?How to request a credit, criminal background, and eviction report from a prospective renter.
What are Income Insights?Easily verify applicant-reported income with Income Insights to determine if you need additional proof of income.
How do I request a screening report from a renter who has not applied?
How does an applicant complete the tenant screening verification?
How can a renter who hasn't applied through TurboTenant obtain the screening report?Have you found a potential tenant outside of TurboTenant and would like to screen them?
How Do I View the Tenant Screening Report?Quickly and easily view an applicant/tenant's screening report on TurboTenant's mobile app and desktop platform.
What Does it Mean When it Says "Waiting on Applicant for Screening Report?"I requested the screening report, but it says "waiting on applicant for screening report." When will I get the report?
Why Do Applicants Have to Verify Their Identity for Screening?Learn why your applicant has to verify their identity for the screening report to be completed through TransUnion.
My Applicant Has Not Received the Screening Report RequestWhat to do if your applicant never received the email to verify their identity.
My Applicant Says They are Unable to Complete the Screening Report.What steps should you take if your applicant is unable to complete their screening report?
My Applicant Does Not Have A Social Security Number.How can I run a report on an applicant without an SSN?
Screening ReportsAn overview of how to make sure you can receive screening reports and how to view the report when it is completed.
How Can a Renter Obtain a Copy of Their Screening Report?Learn how a prospective tenant can receive a copy of their screening report.
What Does it Mean When a Renter Denies The Screening Report Request? How to Reset?
How Much is the Screening Fee?How much does an applicant pay for the screening report and application?
When Does the Applicant Get Charged?How much is the screening fee?
Can the Landlord Pay the Screening Fee?How to pay for an application as a landlord
Is the Screening Fee Refundable?The screening report fee is non-refundable
How Do I Manage Applicants?Learn how to move forward with an applicant and add them to a lease, or deny an applicant that doesn't meet your criteria.
What does the email look like when I deny an applicant?You can send an email denying an applicant, here is what that looks like.
How Do I Archive an Applicant?If you've decided that you won't be renting to a certain applicant, you can archive their application to remove it from your applicant page.