Give your tenants access to their very own tenant portal!
Your tenants can pay rent online, see their payment history, submit a maintenance request, and send messages from one place. It will be their hub for interacting with you as a landlord.
Adding Your Tenants
Your tenants will only gain access to their Tenant Portal once they’ve been added as tenants in TurboTenant.
You can add tenants whether they applied through TurboTenant or you’re entering them manually. Once they’re added to a lease, they’ll automatically receive an invitation to set up their Tenant Portal.
If you need detailed instructions on how to add tenants or attach them to a lease, you can follow our step-by-step guide here: How do I add a new tenant?
To ensure there are no duplicate tenant profiles in the system to avoid confusion, archived tenant profiles can also be a source of duplicates, and it is crucial to use the correct profile with the associated email for a seamless integration.
💡TurboTip: If your tenant does not see the invite to their tenant portal, you can reinvite them! Just go to the Tenants tab, select the renter's name, and select "Re-Send Invite."
If a tenant you’ve recently added does not appear in the system, try refreshing the page or checking for duplicate profiles under the archived tenants' section.
Creating Their Account
Once your tenant is added and attached to a lease, they'll get an email notification to access their tenant portal, where they can click to "Go to my tenant portal" to create a password!
They can also get to the login page when you do one of the following actions:
We'll send your tenants an email automatically introducing them to their tenant portal, but we’ve found it helpful to let your tenants know about their tenant portal so they expect emails from TurboTenant.
What's in the Tenant Portal?
There are multiple different sections within the tenant portal that your renters will see.
Overview
When your tenants set their password and log in, they will see an overview of their account, including whether they have any "to-dos." These "to-do" actions are items of action, such as:
Electronically signing a document
Paying a charge
Uploading proof of renters' insurance (if required)
This makes sure your tenants easily stay on top of important tasks.
Payments
If you’ve set up rent payments, your tenants can pay rent from anywhere on any device. Your tenants can also see their rent payment history, including what charges are paid or past due.
To ensure tenants can view and manage their payment details in the portal, their lease profile must have the associated email address correctly added. Incorrect or missing emails may result in visibility issues.
Having clear records and receipts makes managing finances easy for you and your tenants.
Home Guide
The Home Guide is a document you can share with your tenants with important information about your property outside of the lease agreement. Think lease information, who to contact for questions/maintenance and how to reach them, property details, and more. You can learn more about creating your Home Guide here!
Maintenance
Your tenants can easily let you know about maintenance issues via their tenant portal and clearly see when the issue has been fixed. You can learn more about maintenance requests.
Documents
From signed lease agreements to condition reports, when you share a document with your tenants, they will appear here. This makes sure everyone has access to the documents they need.
Insurance
Renters insurance protects you and your tenants from any unfortunate events. If you require renter's insurance, your tenants will be asked to upload proof of their policy within the portal. They can also affordably purchase it through our partner SURE if they don’t already have it.
Once they provide proof, they can access their policy in the Insurance tab.
Messages
Your tenants can send you messages and images through their tenant portal. Your conversations are all stored in one place, instead of spread across texts, emails, and voicemails. Below is a view of what it looks like in your account to message a renter.
Account Settings
Within their Account Settings, tenants can manage and update the following information without needing to contact their landlord:
First name, last name
Email address
Phone number
Password
Communication preferences
Tenant Information Updates: Tenants are responsible for keeping their contact information up to date. If a tenant needs to update their email address or phone number, they should do so directly in their Account Settings.
We recommend directing tenants to make these updates themselves to ensure accuracy and prevent issues with account access, notifications, or payments.
Payment Methods
Your tenants can manage their own payment methods directly in the Tenant Portal, and they’re able to save multiple options for convenience. Available payment methods include:
Debit Card – 3.49% convenience fee (paid by the tenant)
Credit Card – 3.49% convenience fee (paid by the tenant)
Bank Account (ACH) – $2 ACH fee (paid by the tenant), waived for landlords with the Premium Plan
Tenants can choose which method to use for each payment and update their saved payment methods at any time.
Tenants can choose which payment method they want to use for each payment, update or remove saved methods at any time, and securely manage their information without landlord involvement.
If your tenants have questions about adding or updating a payment method, feel free to direct them to our step-by-step guide here: Updating Your Payment Method - For Renters
Autopay
Tenants can set up Autopay in their Tenant Portal to have rent automatically withdrawn on the due date each month. They can choose which saved payment method to use, update it at any time, and turn Autopay on or off as needed. Landlords cannot turn it on or turn it off on their behalf.
By default, Autopay withdrawals occur 3 days before the due date. Tenants can adjust this timing in their Tenant Portal if they prefer a different withdrawal date. Click here to learn more.
Rent Reporting
Tenants can enroll in Rent Reporting directly through their Tenant Portal. When enabled, on-time rent payments made through TurboTenant are reported to the major credit bureaus, helping tenants build positive credit history. Click here to learn more about Rent Reporting for your tenants.
Enrollment and management of Rent Reporting are fully handled by the tenant; landlords do not need to take any action.
Receipts
Tenants can access payment receipts directly in their Tenant Portal --> Settings --> Receipts. A receipt is generated only after the payment has been fully processed; it will not appear while the payment is still pending.
If multiple tenants are listed on the same lease, only the tenant who submitted the payment will receive the receipt.
Each receipt includes the following details:
Rental address
Total amount paid
Date paid
Due date
Charge amount
The tenant who made the payment
Description (if provided)
Convenience fee or ACH fee (based on payment method)
Payment method used
Getting Help in the Tenant Portal
Tenants can easily find support by clicking the Need Help? tab in their portal. From there, they’ll see two options:
TurboTenant Support – For questions about using the TurboTenant platform, payments, or account features.
Message Landlord – For questions related to the property, lease terms, or rent details.
This ensures your tenants always know where to go for the right type of help.
Tenant Portal FAQs for Landlords
Q: Will the "invited to portal" status update when a tenant joins or accepts the invitation?
A: The "Invited" status will update when your tenant has accepted the invitation. When your tenant logs in for the first time, you will see "last active," which will only update once they log into the portal (set up their password).
Q: Do I need to set up the Tenant Portal for my tenants?
A: No, you do not need to set up the Tenant Portal on behalf of your tenants.
If a renter applies through TurboTenant and is accepted, their account will automatically transition from a lead/applicant experience to their Tenant Portal. From there, they’ll be able to access rent payments, documents, and any shared resources (such as a home guide).
If you manually add a tenant and choose to send them an invite, they will receive an email prompting them to set up their account and access their Tenant Portal.
Q: Can I see what my tenant sees in their portal?
A: Not exactly. While you can view lease details, charges, payments, and documents on your landlord dashboard, the Tenant Portal is tenant-facing only.
Q: Can I update a tenant’s payment method for them?
A: Landlords cannot update a tenant's payment method on their behalf. Tenants manage their own payment methods directly in their tenant portal. They can add multiple cards or bank accounts and choose which one to use for each payment.
Q: Why didn’t my tenant receive a receipt?
A receipt is only generated once the payment has fully processed.
Also, if there are multiple tenants on the lease, only the tenant who made the payment receives the receipt.
Q: Can I turn Autopay on or off for my tenant?
A: No. Autopay is controlled entirely by the tenant in their portal. You can’t enable, disable, or edit it.
Q: Can tenants edit their personal information?
Yes. Tenants can update their name, email, phone number, password, and communication preferences in Account Settings.
Q: Where do tenants go if they need help?
A: In their Tenant Portal, tenants can click Need Help?
They’ll see two options:
TurboTenant Support for platform or payment questions
Contact Landlord for lease, rent, or property-related questions
Q: Do tenants have to use Rent Reporting?
A: Rent Reporting is optional. Tenants can enroll or cancel directly from their portal.
Q: Can tenants see other tenants' information?
A: No. Each tenant only sees their own personal details along with shared lease information. If multiple tenants are on the same lease, they can view the payment history for that lease, but they will not see each other’s payment methods or personal information. If a tenant reports seeing another tenant's information, it is most likely that you've added the tenant to another tenant's lease profile.
Q: Can tenants upload documents?
A: Yes. Tenants can upload documents (like insurance or ID) through their messages if requested.
Q: What if my tenant can’t log into their portal?
A: There are several common reasons a tenant can't log in, including a wrong login page, an expired invitation link, or a password that was never set. See our full troubleshooting guide: My Tenant Can't Access Their Portal. For the most common quick fix, use the Re-Send Invite button in the Tenants tab to send them a fresh invitation.