Maintenance Request Guide

Have a centralized place to view, respond, and track maintenance.

Seamus Nally avatar
Written by Seamus Nally
Updated over a week ago

Instead of being spread across texts, emails, and voicemails, you now have a centralized place to view, respond to, and track maintenance.

Note: Maintenance requests can only be accessed via web browser at this time. Our team is working on adding this feature to our mobile app soon!

Here's how it works:

The tenant logs into their TurboTenant account and fills out a simple form for the maintenance request.

When the tenant submits the maintenance request, you’ll get an email notification letting you know about the issue.

Whether a tenant decides to call you instead, or it’s time to replace the air filters, you can also add maintenance issues yourself. That way you’ll have an extensive record of maintenance issues within a property, so you always know the last time you replaced a broken appliance or fixed the water heater.

Do you use TurboTenant to collect rent? We'll automatically ask your tenants if they have any maintenance issues when they pay rent through our Check-in feature. Checking in with them about maintenance makes sure a minor issue with your property doesn’t turn into a major one.

View the Maintenance Request

When you click on the link to view the maintenance request, you’ll be taken to your TurboTenant account where you can view the description and photos of the maintenance issue. You can also see who made the request and whether the tenant wants to coordinate a time of entry to address the issue.

If you need more information, or to set up a time to enter the property, simply click the "Send Message" button to start communicating with them through TurboTenant.

Once the issue has been addressed, you’ll also be able to resolve the maintenance request in TurboTenant. This helps you track what issues are handled and which ones still need your attention.

Work Orders: Instead of printing it or sending them screenshots, easily share a maintenance request with contractors or other maintenance providers via email. Just click the “Send Work Order” button, enter their email, and add a message if you wish! Learn more about Work Orders.

Adding Note To An Open Request

To share a note with your tenant or keep it for personal reference, simply click the "add note" button on the right. Enhance your communication by adding attachments like before-and-after photos.

Keep Extensive Records

On the property “Maintenance” tab, you’ll be able to see a list of all maintenance requests associated with the property:

Or if you want to see all your maintenance requests for all properties in one place, you can access the Maintenance Request page from the left-hand-side Navi Bar.

🌟 Explore Our Enhanced Maintenance Solutions! 🌟

Looking to streamline your property maintenance management? Discover how our Maintenance Plus Plan with Lula can revolutionize your approach to handling maintenance requests. Benefit from 24/7 expert assistance, professional service coordination, budget control, and transparent tracking - all integrated within TurboTenant.

Dive into our comprehensive guides for more insights:

  • Maintenance Plus with Lula: Unlock the full potential of our Maintenance Plus Plan. Learn how Lula's expert team can assist you in managing maintenance requests efficiently.

  • Maintenance Requests with Lula (For Tenants): Gain a better understanding of the tenant experience with submitting, tracking, and managing maintenance requests through Lula. This insight can help landlords facilitate smoother interactions and address tenant needs more effectively.

Enhance your maintenance management today with TurboTenant and Lula – Your partners in property care.

Still have questions? Reach out to our Support Team via chat or by email at [email protected]

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