Instead of being spread across texts, emails, and voicemails, you now have a centralized place to view, respond to, and track maintenance.
Note: Maintenance requests can only be accessed via web browser at this time. Our team is working on adding this feature to our mobile app soon!
Here's how it works:
The tenant logs into their TurboTenant account and fills out a simple form for the maintenance request.
When the tenant submits the maintenance request, you’ll get an email notification letting you know about the issue.
Whether a tenant decides to call you instead, or it’s time to replace the air filters, you can also add maintenance issues yourself. That way you’ll have an extensive record of maintenance issues within a property, so you always know the last time you replaced a broken appliance or fixed the water heater.
Do you use TurboTenant to collect rent? We'll automatically ask your tenants if they have any maintenance issues when they pay rent through our Check-in feature. Checking in with them about maintenance makes sure a minor issue with your property doesn’t turn into a major one.
View the Maintenance Request
When you click on the link to view the maintenance request, you’ll be taken to your TurboTenant account where you can view the description and photos of the maintenance issue. You can also see who made the request and whether the tenant wants to coordinate a time of entry to address the issue.
If you need more information, or to set up a time to enter the property, simply click the "Send Message" button to start communicating with them through TurboTenant.
Once the issue has been addressed, you’ll also be able to resolve the maintenance request in TurboTenant. This helps you track what issues are handled and which ones still need your attention.
Work Orders: Instead of printing it or sending them screenshots, easily share a maintenance request with contractors or other maintenance providers via email. Just click the “Send Work Order” button, enter their email, and add a message if you wish! Learn more about Work Orders.
Adding Note To An Open Request
To share a note with your tenant or keep it for personal reference, simply click the "add note" button on the right. Enhance your communication by adding attachments like before-and-after photos.
Keep Extensive Records
On the property “Maintenance” tab, you’ll be able to see a list of all maintenance requests associated with the property:
Or if you want to see all your maintenance requests for all properties in one place, you can access the Maintenance Request page from the left-hand-side Navi Bar.
If you have any questions, email us at [email protected]!