Managing Tenants
How to manage your tenants in TurboTenant.
Moving a Tenant to Another Property in your PortfolioLearn how to transfer a tenant to another rental in portfolio
Landlord Guide to the Tenant PortalLearn what your tenants can do from their tenant portal in TurboTenant. View our Demo.
How to Get The Most Out of Tenant Check-InsAn overview of the automatic Tenant Check-in feature
How To Customize & Share The Home Guide With TenantsThe Home Guide can help you answer questions you anticipate from tenants and help your tenants feel at home.
TurboTenant Lease GuideEasily create a TurboTenant lease by creating a lease profile, adding tenants, including rental details, and sending it out for signatures.
How Do I Edit a Signer's Information During E-Sign?Learn how to update a renter or additional signer's information on e-sign requests.
How Does E-Sign Work?Get your lease documents signed electronically
Can I Use My Own Lease Agreement?Can I add a lease agreement that was generated outside of TurboTenant?
E-Sign Request FAQsE-Sign Request Frequently Asked Questions (FAQs)
TurboTenant State-Specific Lease AgreementsGet an overview of what's included in our state-specific Lease Agreements
Feedback From Tenants On Maintenance RequestsWe prompt tenants to give feedback on how a maintenance request was handled.
Maintenance Request GuideHave a centralized place to view, respond, and track maintenance.
Work Orders on Maintenance RequestsQuickly send a notification to a maintenance contractor to address a maintenance request within TurboTenant.
Maintenance Plus with LulaWhat is Lula Maintenance Plus?
Maintenance Plus CoverageCheck to see if your properties are in a zip code serviced by Lula
What Does it Mean To "Require Renters Insurance?You can require rental insurance for all of your tenants!
How Does a Tenant Purchase Renters Insurance Through Their TurboTenant Account?Learn how a renter can purchase renter's insurance from SURE Insurance inside their rental portal.
How can Landlords Upload Proof of Renters Insurance?Where you can upload a copy of renter's insurance for your renter if they purchased it outside of TurboTenant.
Where can I View Renter's Insurance from my Tenant?Where you can find your tenant's uploaded or purchased Renter's Insurance policies in your portal.
How Do I Add a Tenant?A guide for manually adding existing and new tenants to a lease profile.
Touch Base with Your Tenants Automatically with Check-insAutomatically check-in with your tenants to see how they are enjoying your property.
How Do I Find a Past or Archived Tenant?Learn where to go to find any past or archived tenants in your account.
What do Rent Reminder Emails Look Like?Learn what the rent reminder emails sent to your tenants look like and how often they are sent.
How Can I Change a Tenant's Contact Information?Steps for changing a tenant's contact information before they access their account and after they have accessed their account.
How Do I Send A Video, Photo, or Document in a Message to a Renter?Need to send a photo to your renter through a message? Here is how!