Lula is an award-winning platform focusing on rental property maintenance. They troubleshoot with the tenant for you and then, if needed, will send out a vetted Pro to do the work.

It’s like having a Property Manager for Maintenance but at a fraction of the cost.

Lula is available in select markets across the country, typically in higher-population metro areas. Please see this article to check your eligibility now.

Maintenance Plus covers the troubleshooting service provided by Lula's experts, the coordination with the tenant, and the access to a vetted Pro network.

At this time, it’s the same price whether you have 1 or 100+ rentals or Maintenance Requests.

You will also be charged when a highly vetted Pro goes out to perform work.

If the work exceeds your preset spending limit (known as an NTE (Not to Exceed) Amount, Lula will reach out to get approval from a primary or backup contact.

If the work order is less than your NTE, then you’ll be automatically charged to your payment method on file.

Note: All settings are on the account level and not per property at this time.

Think of it as a “Don’t bother me if less than $X”.

By default this amount is $300, you may change this to something higher if you like. The average is closer to $500. You set this number when you sign up for your Maintenance Plus subscription. Any quote above your NTE amount will prompt Lula to reach out to your Approvers.

In case a Pro determines that the work will exceed your preset NTE, Lula will reach out to the primary approver and if unreachable, the backup approver. Lula could call, text or email the approvers so work can proceed.

These approver contacts do not have to be you. If unable, they will have the Pro create a quote that can be approved via a link in the original Maintenance Request.

During set-up, you can choose to automatically send maintenance requests to Lula for troubleshooting, or if you want to be involved first to select which requests are sent to Lula.

During the setup process, you will be prompted to add a credit card to keep on file.

Once the setup is complete, your card will be charged for the Maintenance Plus subscription fee. Additionally, When maintenance work is done by a Pro and an invoice is generated, TurboTenant will automatically charge the card on file.

To view a quote for a maintenance request, please follow these steps:

The subscription plan covers troubleshooting, scheduling coordination, reviewing the work done, and maintaining a high-quality network of Pros. Please note that the cost of work carried out by a Pro is billed separately.

Before utilizing the Maintenance Plus Plan, ensure your property falls within Lula's service coverage area. Check out our Maintenance Plus Coverage guide to verify service availability and maximize the benefits of the Maintenance Plus Plan with Lula.

A Home warranty is insurance you pay for upfront, and you get parts for free based on the warranty/insurance policy.

Lula is an end-to-end service that fixes your maintenance issues. With Lula, you don't have to spend the time and effort sourcing, researching, and vetting pros to ensure they are compliant. Lula has already done that for you.

When a maintenance request is made, Lula immediately triages with the tenant within minutes. If the issue can't be de-escalated, Lula will coordinate and schedule a fully vetted Pro at the tenant's convenience. Lula ensures quality work and tenant satisfaction throughout the entire process.

Lula Experts are seasoned professionals from the Lula operations team, with backgrounds in property management, handyman & contractor services, project management, and/or customer support.

They also have access to Lula’s knowledge bases and follow standard operating procedures. This ensures every maintenance task is thoroughly reviewed and meets Lula’s high standards.

When applying for Lula’s Pro-network, Pros are required to complete competency tests, provide detailed work experience histories, and specify pricing parameters. Lula interviews all applicants before accepting them into the Pro network, and comprehensive criminal background checks are mandatory.

To ensure compliance, Lula verifies insurance levels and ensures that Pros' professional licenses are active. Upon joining, Pros go through an onboarding period during which Lula limits their workload and provides hands-on support for their initial assignments to ensure they meet high standards.

Lula constantly evaluates Pros and can deactivate them at any time if they have problems with service delivery, communication, quality, etc.

Lula offers a wide range of maintenance categories, including

The most common category that is not covered is pools. Please see the full list here.

Normally, Lula contacts primary/backup contacts before surpassing the NTE. In rare emergencies, if immediate action prevents higher repair costs (e.g., stopping a burst pipe), Lula may proceed in good faith if contacts are unreachable, aiming to limit further damage.

At this time, Landlords do not have direct control over selecting a specific Pro for dispatch. Lula will find the best-suited Pro based on your tenant's availability and the details of the maintenance request. After the work is completed, you will have the opportunity to review the work results.

Gain insights into the tenant’s interaction with the maintenance request process by visiting our guide: Maintenance Requests with Lula. This guide offers landlords an understanding of the tenant flow, enabling you to better support and respond to your tenants' needs, ensuring a smooth and efficient maintenance management experience.