At times, it may be necessary to make changes to the renter or tenant's email address associated with a lease agreement that is waiting for signatures.
There are three options for updating the renter's email:
If the renter has already logged into their account, they can update their email address within the Settings section of their TurboTenant dashboard.
If a renter has not logged in yet, you can click into their tenant profile and edit their contact information to add their email.
Or, you can reach out to our support team with the corrected email on hand to have us assist with that change!
Once the renter's email is updated and if the renter has already signed in previously, the renter will receive an email with a link to confirm the updated email address. You will not see the email change update in your landlord portal until the tenant has confirmed it via email.
Once the renter has confirmed their email, you'll see it updated in your landlord dashboard. From there, you'll need to remove the tenant from the lease agreement and then re-add them for the system to grab the updated email address.
If the signer is not a renter, you will want to cancel the signature request and edit the signer's information in the lease builder or e-sign set-up flow. Then, you'll go through the following process to set the signatures and resend the request:
💡TurboTip: E-Sign can only be completed via email.
If your e-sign request has an "sms.applicant" email listed, the tenant was added to the platform and lease agreement without an email agreement, meaning they won't be able to sign the document. You'll need to add their email before continuing the lease update steps.
Updating a Signer's Email Address on the Lease
Once your tenant's email address has been updated in their profile, we can update their email on the lease agreement for the signature request.
Step 1 -Navigate to the Leases tab and click on the lease they are associated with.
Step 2 -You will see a box that says "Waiting on Signatures." Click Edit to the right.
Step 3 - Click "Edit and Redo" to cancel the current signature request and go into the lease builder to make your changes
Step 4 - Go to the "People on the Lease" section of the builder and then select "Edit."
Step 5 -Remove the tenant from the lease agreement.
If editing the landlord information, you will make these changes in the "Landlord" area of the People on the Lease section. You can edit the email information for the main signer, or if a second landlord was added for signatures as well.
Step 6 - Re-add the tenant by clicking in the "Search Existing Renters" bar. The tenant should appear automatically, or you can type their name.
Scroll down and click Save, then click on the upper-right-hand corner and select Review & E-Sign to process and resend the e-signature request to all emails, including the one you just updated!
Frequently Asked Questions:
Q: I only need to edit one email. Does this mean that everyone who has signed will need to sign again if I cancel the signature request?
A: Yes, canceling the signature request to edit an email address or anything thing else in the lease agreement will require each signer to sign again.
Q: I made changes to the contact information in the Advanced Editor and they are not showing in the signature request.
A: The Advanced Builder does not support changes to contact information, as this information is pulled from the "People on the Lease" section of the Lease Builder. To update contact information after using the Advanced Editor, you will need to revert the editor and make your changes.