Condition Reports in TurboTenant are digital versions of the reports that you, a tenant, or anyone you choose to assign them to can complete during move-in, move-out, or any periodic inspection.

Condition Reports help establish the condition of your property at key points in the rental cycle. They're essential for documenting maintenance needs, tracking changes over time, and clearly determining any security deposit deductions at move-out.

With the latest update, landlords can now assign a Condition Report to anyone, not just tenants. This means you can send the report to an assistant or any trusted person who's helping with the inspection process. This provides more flexibility and makes it easier to accurately document property conditions, even when someone else is completing the walkthrough for you.

Simple to Set Up & Complete – Landlords can quickly customize a report for their property, and whoever you assign it to, tenants, assistants, or anyone helping with the inspection, can fill it out digitally without any paperwork.

Organized & Always Accessible – Every condition report is automatically stored in your TurboTenant account, making it easy to review past inspections when making maintenance decisions or determining security deposit returns.

Clear, Documented Evidence – With photos, notes, and time-stamped entries, both landlords and tenants can rely on accurate documentation, eliminating guesswork and reducing "he said, she said" disagreements.

To get started, open the lease profile you'd like to create a report for. From there, you'll first create a Condition Report template for the property, and then use that same lease profile to manage and send all future Condition Reports for the rental.

You will begin setting up after you click 'Create Report' on the Lease Profile.

During the set-up process, you will:

Your template will be located under Condition Reports in each lease profile. To manage your condition report template once it's been created, click the ellipsis (three vertical dots) to the right.

Upon clicking the ellipsis to manage your condition report, you'll be able to:

After your condition report template is configured, you'll want to click on Send.

Once you have clicked Send and chosen the Report Type, decide on a due date.

If you select Tenants, you can choose which of your renters to send the report to. They will receive an email with a custom message highlighting the report's due date.

If you select Me, you will have the opportunity to download the blank report to print and fill out, or you can fill out the report digitally by clicking Fill Out Now. Selecting "Me" is best if you're doing a pre-move-in walkthrough.

After you send the condition report, the recipient will receive an email prompting them to complete and sign the report.

They can select one of four condition ratings for each room and feature:

Whenever Poor or Fair is selected, the recipient will be asked to provide notes. They can also take and upload photos so that you are able to address any potential issues.

Photos will be appended for easy reference – see the example below.

Once you receive the report via email to review and sign, you'll want to click the ellipsis (three vertical dots) to the right of the report; when you click on the ellipsis, you'll have a few options to select, those are:

Review - allows you to review and sign the report by clicking on 'Approve' on the upper right.

Preview - this allows you to review the report before approving it.

Download - this allows you to download the report.

Create Request - this allows you to create a maintenance request.

If you review the report and everything looks good, you can click 'Approve.' This will take you to the "Approve condition report" screen, where you'll check 'Agree and Sign' and finalize it by selecting 'Sign & Approve.'

If the Condition Report is not approved within two or five days, you will receive an email reminder.

If no issues were found when they complete the Condition Report and they mark every section as "Good," you can auto-approve it by selecting the check box that says, "Mark complete if no issues reported?", to consent to sign and acknowledge the report automatically.
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Condition reports will live on your lease profile, where you initially created it, and will be accessible at any time for download or preview.

To view the screening report, just hover over the report name; it will turn light gray to show it's clickable. Click it to open and manage the full report.

If you need to edit the Condition Report after sending it to your tenant. Once you click into a Condition Report, you'll land on the report management page. Here's what you can do from this screen:

1. Review the Report Details
At the top, you'll see the report type (Move-In, Move-Out, or Periodic), the due date, and who the report is assigned to. This helps you quickly confirm you're viewing the correct report.

2. Send a Reminder
Use the Actions menu in the upper right to send a reminder to the person assigned to complete the report. This is helpful if the due date is approaching and the report hasn't been started.

3. Edit the Due Date
If timelines change, you can update the due date directly from the Actions dropdown without needing to recreate the report.

4. Create a Maintenance Request
If you spot anything during the review that needs attention, you can turn it into a maintenance request with one click; no need to switch pages.

5. Download the Report
You can download a PDF version of the report at any time from the Actions menu.

6. Delete the Report
If the report is no longer needed, you can remove it using the Delete option.

7. View Sections & Responses
Below the banner, you'll see each section of your template (like Bathroom, Kitchen, Interior, Exterior, etc.). As the assigned person completes the report, you'll see their notes, photos, and responses populate here in real time.

If you'd like to store your own condition reports, you can upload and store them in TurboTenant for easy reference and organization.

It's easy - click the cloud button next to the type of report you'd like to send, then select the file.

Next, enter the relevant details such as:

Depending on the type of report you selected, it will appear in its corresponding section: Move-In, Move-Out, or Periodic.
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A: You cannot modify the Condition Report once the tenant has completed it. If an update needs to be made while in the process, the Condition Report must be canceled and/or restarted.

A: No, the landlord and renter will need to complete their own separate reports. To do this, you'll need to create two condition reports, assign one to the renter and another to yourself.

A: You most likely only created a condition report template. You'll need to assign it to a process, ie, move-in.

A: Condition reports cannot be copied from one property to another.

A: You cannot reject a Condition Report at this time.