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About the Tenant Portal
About the Tenant Portal
Learn what your tenants can do from their tenant portal in TurboTenant.
Luciano Vizza avatar
Written by Luciano Vizza
Updated over a week ago

Give your tenants access to their very own tenant portal just like the big apartment complexes.

Your tenants can pay rent online, see their payment history, submit a maintenance request, and send you messages — all from one place. It will be their hub for interacting with you as a landlord.

Quick Links

Set-Up Process

Adding Your Tenants

To invite your tenants to their tenant portal, you’ll need to add them as tenants in TurboTenant.

Did your tenant apply through TurboTenant? If so, go to Applicants in the lefthand navigation, and click the tenant whose profile you'd like to view. From there, you’ll see the Moving In button. Clicking this will take you through the steps of adding them to the lease.

If they didn’t apply through TurboTenant, go to the Tenants and click the Add New Tenant button. Enter their information and then attach them to your TurboTenant lease.

Creating Their Account

Once added and attached to a lease, your tenants can go to this webpage to set a password and access their portal:

Or, when you do one of the following actions, we'll send your tenants an email automatically introducing them to their tenant portal:

We’ve found it is helpful to let your tenants know about their tenant portal so they expect emails from TurboTenant.

What's in the Tenant Portal?

There are multiple different sections within the tenant portal that your renters will see.


When your tenants set their password and log in, they will see any outstanding to-dos. These to-dos are actions like:

  • Electronically signing a document

  • Paying a charge

  • Uploading proof of renters insurance

This makes sure your tenants easily stay on top of important tasks.


If you’ve set up rent payments, your tenants can pay rent from anywhere on any device. Your tenants can also see their rent payment history, including what charges are paid or past due.

Having clear records and receipts makes it easy for you and your tenants to manage finances.


From signed lease agreements to condition reports, when you share a document with your tenants, they will appear here. This makes sure everyone has access to the documents they need.


Your tenants can easily let you know about maintenance issues via their tenant portal and clearly see when the issue has been fixed. Learn more about maintenance requests.


Renters insurance protects you and your tenants from any unfortunate events. If you require renters insurance, your tenants will be asked to upload proof of their policy within the portal. They can also affordably purchase it through our partner SURE, if they don’t already have it.

Once they provide proof, they’ll have access to their policy in the Insurance tab.


Your tenants can send you messages through their tenant portal. Your conversations are all stored in one place, instead of spread across texts, emails, and voicemails.

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