Give your tenants access to their very own tenant portal!
Your tenants can pay rent online, see their payment history, submit a maintenance request, and send messages from one place. It will be their hub for interacting with you as a landlord.
Quick Links
The Set-Up Process
Adding Your Tenants
To invite your tenants to their portal, you’ll need to add them as tenants in TurboTenant.
Did your tenant apply through TurboTenant? If so, go to the Applicants tab in the lefthand navigation, and click the tenant whose profile you'd like to view. From there, you’ll see the Moving In button. Clicking this will take you through the steps of adding them to the lease.
If they didn’t apply through TurboTenant, you will go to Tenants in the lefthand navigation and click the Add New button in the upper right corner. You can enter their information and then attach them to your TurboTenant lease. For more instructions on adding a tenant, you can view the Article: How do I add a new tenant?
TurboTip:
If your tenant does not see the invite to their tenant portal, you can reinvite them! Just go to the Tenants tab, select the renter's name, and select "Re-Send Invite."
Creating Their Account
Once your tenant is added and attached to a lease, they can go to this webpage to set a password and access their portal: https://renter.turbotenant.com/auth/login
They can also get to this login page when you do one of the following actions:
We'll send your tenants an email automatically introducing them to their tenant portal, but we’ve found it helpful to let your tenants know about their tenant portal so they expect emails from TurboTenant.
What's in the Tenant Portal?
There are multiple different sections within the tenant portal that your renters will see.
To-Dos
When your tenants set their password and log in, they will see any outstanding to-dos. These "to-do" actions are items of action such as:
Electronically signing a document
Paying a charge
Uploading proof of renters insurance
This makes sure your tenants easily stay on top of important tasks.
Payments
If you’ve set up rent payments, your tenants can pay rent from anywhere on any device. Your tenants can also see their rent payment history, including what charges are paid or past due.
Having clear records and receipts makes managing finances easy for you and your tenants.
Documents
From signed lease agreements to condition reports, when you share a document with your tenants, they will appear here. This makes sure everyone has access to the documents they need.
Maintenance
Your tenants can easily let you know about maintenance issues via their tenant portal and clearly see when the issue has been fixed. You can learn more about maintenance requests.
Insurance
Renters insurance protects you and your tenants from any unfortunate events. If you require renter's insurance, your tenants will be asked to upload proof of their policy within the portal. They can also affordably purchase it through our partner SURE if they don’t already have it.
Once they provide proof, they can access their policy in the Insurance tab.
Messages
Your tenants can send you messages and images through their tenant portal. Your conversations are all stored in one place, instead of spread across texts, emails, and voicemails.
Frequently Asked Questions:
Q: Will the "invited to portal" status update when a tenant joins or accepts the invitation?
A: The invited to portal status will update when your tenant has accepted the invitation. When your tenant logs in for the first time, you will see "last active" that will only update once they log into the portal (set up their password).