Do you have a tenant that made a rent payment outside of the TurboTenant platform? You can easily record offline payments so you can keep track of all your charges in one place.
Step 1 - Log in to your TurboTenant account and click on the Leases tab
Step 2 - Click View Payments under the relevant lease
Step 3 - Click the grey arrow next to the charge and click Record Payment
Step 4 - Select which tenant on the lease made the payment and which charge(s) they paid, as well as how and when they made the payment. If your renter only made a partial payment, you can specify the amount that the renter paid.
Step 5 - Click Record Payment to finalize the payment.
You can now also record offline payments from your Payments tab!
Step 1 - Login to your account and click on the Payments tab.
Step 2 - Click on the Charges block to access all of your sent charges.
Step 3 - Click on the charge that is relative, and then select Record Offline Payment.
Step 4 - Select which tenant on the lease made the payment and which charge(s) they paid, as well as how and when they made the payment. If your renter only made a partial payment, you can specify the amount that the renter paid.
TurboTenant Pro Tips
The charge will display as paid both in your account and your tenant’s.
Any notes you enter for the payment will appear within the payment card in the renter's account.
If you haven't added the charge to your account, you cannot mark it as paid offline. See how to add charges here.
Upcoming charges cannot be marked as paid offline until they are sent. Charges are sent 7 days prior to their due date.