Do you have a tenant that made a rent payment outside of the TurboTenant platform? You can easily record offline payments so you can keep track of all your charges in one place.

Step 1 - Log in to your TurboTenant account and click on the Leases tab

Step 2 - Click View Payments under the relevant lease

Step 3 - Click the grey arrow next to the charge and click Record Payment

Step 4 - Select which tenant on the lease made the payment and which charge(s) they paid, as well as how and when they made the payment. If your renter only made a partial payment, you can specify the amount that the renter paid.

Step 5 - Click Record Payment to finalize the payment.

You can now also record offline payments from your Payments tab!

Step 1 - Login to your account and click on the Payments tab.

Step 2 - Click on the Charges block to access all of your sent charges.

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Step 3 - Click on the charge that is relative, and then select Record Offline Payment.

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Step 4 - Select which tenant on the lease made the payment and which charge(s) they paid, as well as how and when they made the payment. If your renter only made a partial payment, you can specify the amount that the renter paid.

TurboTenant Pro Tips

  • The charge will display as paid both in your account and your tenant’s.

  • Any notes you enter for the payment will appear within the payment card in the renter's account.

  • If you haven't added the charge to your account, you cannot mark it as paid offline. See how to add charges here.

  • Upcoming charges cannot be marked as paid offline until they are sent. Charges are sent 7 days prior to their due date.

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