About Offline Payments
Do you have a tenant who made a rent payment outside of the TurboTenant platform? You can easily record offline payments so you can keep track of all your charges in one place. During this 5-step process, you can easily record payments such as cash, check, or electronic payment.
Quick Links
Step 1 - Log in to your TurboTenant account and click on the Leases tab
Step 2 - Click View Payments under the relevant lease
Step 3 - Click the grey arrow next to the charge and click Record Payment
Step 4 - Select which tenant on the lease made the payment and which charge(s) they paid, as well as how and when they made the payment. If your renter only made a partial payment, you can specify the amount that the renter paid.
Step 5 - Click Record Payment to finalize the payment.
After completing this final step, you've officially recorded an offline payment for your tenant. At the bottom of the payment offline payment page, you can also select whether you'd like to send your renter a receipt.
Recording offline payments from the Payments Tab
Step 1 - Login to your account and click on the Payments tab.
Step 2 - Click on the Charges block to access all of your sent charges, click on Record Payment on the upper right, or click on the charge you wish to record and click Record Payment.
Step 3 - Select which tenant on the lease made the payment and which charge(s) they paid, as well as how and when they made the payment. If your renter only made a partial payment, you can specify the amount that the renter paid.
TurboTips:
The charge will display as paid both in your account and your tenant’s. If you send the tenant a receipt, they will receive an emailed receipt and also find a history of their receipts within their portal in Settings > Rent Payments.
Any notes you enter for the payment will appear within the payment card in the renter's account.
If you haven't added the charge to your account, you cannot mark it as paid offline. See how to add charges here.
Upcoming charges cannot be marked as paid offline until they are sent. Charges are sent 7 days prior to their due date.
Still have questions? Reach out to our Support Team via chat or by email at [email protected].