Autopay Is Fully Controlled by Tenants
Autopay is a tenant-controlled feature available in the TurboTenant Renter Portal. It allows renters to automatically pay recurring monthly charges (such as rent).
Tenants are responsible for managing their own Autopay settings. They can:
Enroll in Autopay
Select which recurring charges to include
Choose their payment method
Pick the processing date
Turn Autopay on or off at any time
Important for Landlords
Landlords cannot enable Autopay for tenants.
Landlords cannot enroll tenants in Autopay.
Landlords cannot edit, manage, or disable a tenant’s Autopay settings.
On leases with multiple tenants, only one tenant per charge can have Autopay enabled. Roommates need to coordinate who sets up Autopay — the other tenants will need to pay manually.
Autopay must be set up and managed directly by the tenant within their own Renter Portal.
If your tenant would like help enrolling in Autopay, please direct them to their Renter Portal under Settings → Autopay.
What Autopay will and won’t pay
Autopay pays the full rent amount only (no partial payments through Autopay).
If the tenant makes a manual payment before the scheduled Autopay date, it can satisfy the balance and effectively override the Autopay transaction.
What happens if an Autopay payment fails
TurboTenant does not automatically retry a failed Autopay payment, tenants must pay manually to ensure you’re paid on time.
What landlords can do to support Autopay
1) Make sure a valid recurring charge exists
Autopay is designed for recurring monthly charges. If there are no active charges, tenants may see Autopay turn off and they’ll need a valid charge in place before reactivating.
2) Set expectations in your rent-collection message
Autopay is optional and controlled by each tenant. If you’d like your rent to process automatically each month, you can enroll in Autopay from your TurboTenant Renter Portal (Settings → Autopay). Please note Autopay pays the full rent amount and won’t retry failed payments, so keep an eye on notifications.
Frequently Asked Questions
Q: Can I enable Autopay for my tenants?
A: As a landlord, you cannot enable Autopay for your tenant(s). Your tenant(s) control Autopay entirely in their portal. Landlords can’t enable, disable, or edit it for them.
Q: I have a special payment arrangement with my tenant (e.g., weekly payments). Can they set up Autopay for multiple charges?
A: Yes — if you create separate recurring charges with different due dates, your tenant can enroll each charge in Autopay individually. This is the only supported way to accommodate non-standard payment schedules like weekly payments.
Keep in mind:
You must create each charge separately in TurboTenant with its own due date.
Only the tenant can enroll those charges in Autopay — you cannot do it on their behalf.
If any charge shares the same due date as another, only one can be set up on Autopay.
Q: My tenant says they can’t find Autopay.
A: Two common reasons:
Their portal may indicate Autopay is unavailable/disabled, in which case they’ll see that status in their Autopay tab.
There may be no active charges, which can cause Autopay to turn off until a valid charge exists.
Q: Does Autopay let tenants pay partial rent?
A: Autopay does not let tenants pay partial rent. Autopay is for full rent payments only.
Q: If my tenant had autopay set up but the lease ended, will they need to set it up again?
A: Yes. If a lease ends and is later reactivated, tenants will need to set up autopay again for the recurring charge.
Q: If I extend a recurring charge, do tenants need to set up autopay again?
A: No. If you extend or edit an existing recurring charge, autopay will remain active.
However, if you create a brand new charge, tenants will need to enable autopay again for that new charge.
Q: Can my tenant update the autopay amount?
A: No. Tenants cannot modify the autopay amount. Only the landlord can update the charge amount. At this time, autopay can only be set up for the full balance of a charge.
Q: Is there a limit on how far in advance tenants can schedule Autopay?
A: Yes. Autopay can only be scheduled up to 12 days before the rent due date. It cannot be scheduled for the due date itself or any date after it. If a tenant doesn't pick a specific date during setup, it defaults to 3 days before the due date. Keep this in mind when setting tenant expectations around payment timing.