Between utilities, phone bills, countless subscriptions, and student loans, there are a lot of bills to remember to pay on time. That’s why TurboTenant made it easy for renters like you to automate your monthly rent payments.

With Autopay, our robots worry about your due dates so you don’t have to.

Here’s how to set up automatic payments for any (or all) of your recurring monthly charges — such as rent or a utility charge — within TurboTenant.

1. From your Tenant Dashboard, click on “Settings” in the left-hand navigation column. At the top of the page, switch to the “Autopay” tab.

If you’re new to TurboTenant, you’ll notice an Autopay notification on your dashboard. Click on “Enroll in Autopay.”
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TurboTip: Both of these options will take you to the same page.
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2. Your Autopay feature will be turned “Off” by default. To turn it on, click on “Enroll in Autopay.”
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3. Next, checkmark the “Charges” you want to put on autopay. These should be the recurring payments you don’t want to remember to pay each month. All payment due dates are marked on the charge for your convenience.
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When setting up Autopay, you'll choose the date you'd like your payment to be withdrawn under the section labeled "When should the autopay be processed?"

You can schedule Autopay to process up to 12 days before your rent is due. If you don’t pick a specific date, Autopay will default to 3 days before the due date.

Keep in mind: even if your rent charge is posted earlier, Autopay won’t be able to process the payment more than 12 days in advance.

4. Click on “Save.” And that’s it! You’re all set for automatic payments. You’ll be redirected to the same “Autopay” tab in “Settings.” You’ll notice that Autopay is now turned on, and you’ll be able to see any of the charges for which you set up automatic payments.
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If you no longer want to schedule your recurring payments, you can always turn off Autopay at any point.

Click on “Settings” in the left-hand navigation column, then switch over to the “Autopay” tab. Click on “Manage Charges." Next, in the "Turn Autopay" section, click "Off" and click "Save."
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And that’s it! You’ll be redirected to the “Autopay” tab in “Settings,” on which you’ll see that Autopay is no longer enabled and is turned Off.”
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Want to add automatic payments for new charges? Need to update your Autopay information or settings? Doing so is easy.

1. Click on “Settings” in the left-hand navigation column, then switch over to the “Autopay” tab. Click on “Manage Charges.”
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2. Check any charges for which you want to begin automatic payments, or uncheck charges you no longer want to pay automatically. Click “Save.”
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3. You’ll be redirected to the “Autopay” tab in “Settings,” on which you’ll see your updated Autopay settings. All done!
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Automatic payments are a lease-specific setting set by your landlord. If you are unable to locate Autopay in your dashboard, it is because your landlord has not enabled automatic payments for your lease. Instead, you'll see the option to message your landlord.

To verify the status of your autopay, go to your Account Settings in the left-hand column navigation. Under the “Autopay” tab, you’ll see if Autopay is disabled by your landlord. If it is, you can message them within TurboTenant to ask them to turn this feature on.

A: If you received an email notifying you that your autopay payment failed, you’ll need to make a manual payment so that you make sure your landlord gets your payment on time! The system will not retry a failed payment on autopay.

A: This situation usually occurs when Stripe or Plaid detects that your available balance, including any pending transactions, is insufficient to cover the charges. To ensure that payments are made on time, please log in to your account and make a manual payment.

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