TurboTenant’s application and screening tools help you quickly understand who’s applying for your rental, and make confident decisions without digging through scattered information.
In the Applicants tab, people who apply together (like roommates or co-signers) are grouped into a single application. This means you can review the entire group in one place, track each person’s progress, and make decisions based on the full picture, not just one individual.
From here, you can review applicants, move forward with a group by adding them to a lease, or decline and archive them.
How Applicant Grouping Works
When multiple people apply together for the same rental (like roommates or a co-signer), they appear as a single group in your Applicants list.
This helps you:
See everyone applying together in one place
Understand each person’s status at a glance
Make consistent decisions for the entire group
Instead of sorting through multiple individual applications, you can open one group and view everything you need.
What You’ll See in Your Applicants List
Grouped applications typically appear as a single row or card.
When you open a group, you’ll see:
The primary applicant (the person who started the application)
All co-applicants and co-signers
Each person’s application status
This makes it easy to answer:
Who is applying together?
Has everyone completed their application?
Application Statuses
Each person in a group can have their own status, such as:
Invited (hasn’t started)
In progress (not submitted)
Awaiting Renter (this is when you've requested a screening report only and we're waiting for the renter to verify their identity and submit)
Complete
You can review individuals or evaluate the group as a whole.
How to Convert an Applicant to a Tenant
When you’re ready to move forward, you can accept an applicant by clicking "Make A Decision" or an entire application group and add them to a lease for the property.
It is important to know that if the applicant has the status Not Submitted, you will not be able to accept them until they have submitted their application.
Searching and Sorting Applicants
Searching for any person in a group will return the full group
Groups are sorted as a single item, typically based on the primary applicant’s activity
This keeps your list organized and prevents duplicate entries
How to Accept or Decline an Applicant
You can accept or decline an individual applicant or an entire application group, depending on your decision.
To make a decision on an applicant:
Go to your Applicants tab and select the applicant or group you want to review
In the upper right corner, click Make a Decision
Choose how you'd like to proceed and select the option that best fits your situation
You can learn more about declining an applicant in this same article, here.
Add them to a Lease Profile
Select the property and enter your lease profile details such as the move-in and move-out dates, then select "Add Lease."
Once added to the profile, you can begin creating your lease document and setting up payments. Learn more about managing leases in TurboTenant.
Why Isn't an Applicant Listed as an Applicant After Sending a Lease Agreement?
After an applicant, such as Caitlin, receives a lease agreement, they progress into the "Tenant" category within TurboTenant. This transition happens automatically, and while they no longer appear under "Applicants," their profile can still be accessed by navigating to the "Tenant" section and selecting their profile card.
TurboTenant does not manually move Applicants to Tenants, this is an action that only the account holder can take.
How to Decline an Applicant
You can decline an individual applicant or an entire application group, depending on your decision.
To decline an applicant:
Go to your Applicants tab and select the applicant or group you want to review
In the upper right corner, click Make a Decision
Choose how you'd like to proceed and select the option that best fits your situation
Once you click Make a Decision, you'll be presented with the following options:
(1) Accept Applicant
The applicant is marked as accepted and their information is saved to a tenant profile for your lease agreement. They will NOT be notified.
(2) Archive Applicant
The applicant is moved to your "Archived Applicants" list. They will NOT be notified.
(3) Deny Applicant (Without Sending Message)
The applicant is marked as denied and moved to your "Archived Applicants" list. They will NOT be notified.
(4) Deny Applicant & Send Message
The applicant is marked as denied and moved to your "Archived Applicants" list. TurboTenant WILL send them an email notification of their denial, including their rights under the Fair Credit Reporting Act.
Once you choose your option, select "Done" and you will receive a message that the applicant was archived.
💡 TurboTip: Add a note to the Activity Log
TurboTenant automatically logs the activity of renters, but you can also add notes to help you remember why you made your decision.
