TurboTenant's application and screening feature makes it easy to get all the information you need about an applicant to decide whether they would be a good fit for your property or not. From the Applicants tab of your account, you can accept an applicant and add them to a lease to make them a tenant, or you can reject a tenant and archive them in your account.
How to Convert an Applicant to a Tenant
When an applicant becomes a tenant, TurboTenant attaches them to a lease profile for the rental they will move into, allowing you to easily organize several renters assigned to the same rental.
Step 1: Select "View Applicant" from the Applicants tab
Step 2: Select "Accept" in the upper right corner of the screen.
If you have additional applicants for the same property, you will be asked if they are also moving in. If you select "None of the Above" it will ask if you would like to deny or archive their application or skip that step to move on.
You can learn more about denying an applicant in this same article, here.
Step 3: Add them to a Lease Profile
Select the property and enter your lease profile details such as the move-in and move-out dates, then select "Add Lease."
Once added to the profile, you can begin creating your lease document and setting up payments. Learn more about managing leases in TurboTenant.
How to Deny an Applicant
TurboTenant eliminates the hassle and anxiety of having to tell applicants that they’re not the right fit for your property by notifying them for you. Whether their screening report didn’t pass your requirements, or the property is reserved for someone else, you can easily turn down applicants without having to worry about what to say.
Step 1: Select "View Applicant" from the Applicants tab
Step 2: Select "Reject" in the upper right corner
Once you select Reject, you will be asked how you would like to proceed with the rejection:
(1) Archive Applicant
Selecting this option moves the applicant to the ‘Archived’ section of the Applicants tab so that you only see the applicants relevant to you. You’ll still have access to their information and can unarchive them anytime if you change your mind. Archiving is also helpful if you may be interested in renting to them in the future, but they are not moving in this time around.
(2) Deny Applicant (Without Sending Message)
Choose the ‘Deny Applicant (Without Sending Message)’ option if you have denied their request but will notify them outside of TurboTenant. This will not notify the applicant that you have denied their request, and they will be archived allowing you to focus on the most relevant applicants. You’ll still have access to view their information anytime if you change your mind.
(3) Deny Applicant & Send Message
Select the option to ‘Deny Applicant & Send a Message’, and TurboTenant will send the applicant an email that is in compliance with Fair Credit Reporting Act (FCRA) laws, letting the applicant know they’ve been turned down, and allowing you to turn your attention to future tenants who will be worth your while. You can see more information about what’s in the email we send by clicking this link to view the Deny Applicant Email.
Once you choose your option, select "Done" and you will receive a message that the applicant was archived.
💡 TurboTip: Add a note to the Activity Log
TurboTenant automatically logs the activity of renters, but you can also add notes to help you remember why you made your decision.
Still have questions? Reach out to our Support Team via chat or by email at [email protected]