The screening report includes a credit check, a criminal background check, and an eviction history report. You can view more information regarding what's included in the screening report here.

You can also check out this guide on how to read a screening report, which will help you understand all the line items within the report.

With the Premium Plan, your applicants will have a lower fee of $45 and you will have access to Income Insights, our tenant income verification tool. Learn how to do that here.

If you're a landlord and you would like to pay the screening fee, click this link to learn more.

**Please note that the fee is charged when the renter applies, not when the screening report is requested. If no screening report is requested, the application fee still applies.**

A: The application can only be used for one property at a time.

A: The screening fee is non-refundable. During the final step of filling out the application, there is a terms disclosure on the payment information page stating that the screening fee is non-refundable. By selecting "Pay $55.00," you are agreeing to our Terms of Use and acknowledging the non-refundable fee. More information about this policy can be found in our Terms of Use in section 15.

However, if you'd like to pursue a refund, you can fill out our Refund Request form at https://www.turbotenant.com/refund-request/. Our Accounting Department will review your request and respond within 6-10 business days. Please note that while you can submit a request, refunds are not guaranteed for screening fees.

A: Credit reports and background checks in the US are tied to individuals, not couples or groups. For these reasons, any individuals over the age of 18 will need to submit and pay for their own application.

A: We understand that some landlords have a large number of applicants, so it can be difficult for them to contact everyone, however, we highly recommend that renters reach out to the landlord prior to applying. This may help to avoid potential issues regarding the screening fee.

Similarly, we also encourage our landlord users to make an effort to keep in contact with their respective applicants, but we are unable to enforce this due to the landlord being ultimately in charge of their own rental process.

If the landlord does not respond to your inquiries in a timely manner or you still cannot reach him, you may have to consider other rental options.

A: If, for any reason, you decide to revoke your application, you should reach out to the landlord or property manager right away. Depending on the situation, there may be certain deadlines or timelines that you need to follow.

A: Once you submit your application, the landlord will receive an email notification and can review it within their landlord portal. If they decide to proceed, you will be notified when a decision has been made. You can also contact the landlord and inquire about the status of your application.