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How Do I Edit a Renter's Information on E-sign?
How Do I Edit a Renter's Information on E-sign?
Learn how to update a renter's information on e-sign requests.
Daisy avatar
Written by Daisy
Updated over a week ago

Updating Tenant Email Address

At times, it may be necessary to make changes to the renter or tenant's email address associated with a lease agreement that is waiting on signatures.

There are two options for updating the renter's email:

  1. If the renter has already logged into their account, they are able to update their email address within the settings section of their TurboTenant dashboard. Once they've updated it, they'll need to share it with you so that you can make the correction on the lease agreement.

  2. Our Support Team is always happy to assist with this as well! Be sure to have the email address your tenant will be using so that we can update the email.

Once the renter's email is updated (either by the renter or with our help), the renter will receive an email with a link to confirm the updated email address. You will not see the email change update in your landlord portal until the tenant has confirmed it via email.

Once the renter has confirmed their email, you'll see it update in your landlord dashboard. From there, you'll need to remove the tenant from the agreement, then re-add them in order for the system to grab the updated email address. Then, you'll go through the following process to set the signatures and resend the request:

  1. Navigate to the Leases tab, and click on the lease profile they are associated with

  2. You will see Waiting on Signatures, click Edit (to the left), and click Edit & Redo which will stop the in-progress signature requests

  3. Click on Edit People on The Lease.

  4. Remove the tenant, then re-add them to the lease. This will enable the system to grab the updated email address.

  5. Click Done in the upper-right-hand corner

  6. Click the Redo E-Sign Request to process and resend the e-signatures request to all emails including the one you just updated.

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