Updating Tenant Email Address
At times, it may be necessary to make changes to the renter or tenant's email address associated with a lease agreement that is waiting on signatures.
There are two options for updating the renter's email:
If the renter has already logged into their account, they are able to update their email address within the settings section of their TurboTenant dashboard. Or, you can reach out to our support team with the corrected email on hand to have us assist with that change!
Once the renter's email is updated (either by the renter or with our help), the renter will receive an email with a link to confirm the updated email address. You will not see the email change update in your landlord portal until the tenant has confirmed it via email.
Once the renter has confirmed their email, you'll see it update in your landlord dashboard. From there, you'll need to remove the tenant from the agreement, then re-add them in order for the system to grab the updated email address. Then, you'll go through the following process to set the signatures and resend the request:
Step 1 -Navigate to the Leases tab, and click on the lease profile they are associated with.
Step 2 -You will see Waiting on Signatures, click Edit (to the left), and click Edit & Redo which will stop the in-progress signature requests:
Step 3 - Select the people on the lease and then edit:
Step 4 -Remove the tenant, then re-add them to the lease. This will enable the system to grab the updated email address:
Click Done in the upper-right-hand corner and then select the Redo E-Sign Request to process and resend the e-signatures request to all emails including the one you just updated!
Still have questions? Reach out to our Support Team via chat or by email at [email protected]