How do I turn off the pre-screener?

To turn off the pre-screener option, go to the Advanced Section of the Landlord Settings page, and select, “Turn Off Auto Prescreener”.

TurboTenant Legal avatar
Written by TurboTenant Legal
Updated over a week ago

If you decide to turn off the pre-screener option that is automatically sent out to your Leads who express an interest in your rental listing you'll want to follow the steps outlined below. You also can customize your pre-screener so that you can more efficiently sort leads.

As a note, you can always re-enable this setting in your account to activate this feature. Further, you'll still be able to manually send out the pre-screener for leads where you wish to gather more information from.

Step 1: In the bottom left corner of your TurboTenant dashboard, click Account.

Step 2: On the new menu, select Settings.

After selecting Settings, a new window will appear. Navigate to the Advanced section at the top of the page.

Step 3: Click Advanced

A new set of options will appear, navigate to the bottom of the page.

Step 4: Select "Turn off Auto Pre-Screener"

Customize your Screening Process with Custom Pre-Screener Questions

Interested in diving even deeper before inviting renters to apply? With Premium, you can add Custom Pre-Screener Questions.

This feature allows you to include up to four custom questions relevant to your property or screening criteria.

Curious about a prospect's ability to maintain a garden or their previous experience in a condo community? Whatever your specific concerns or requirements are, Custom Pre-Screener Questions help you gather that vital information upfront.

Ready to refine your tenant selection process? Upgrade to TurboTenant Premium today and unlock the power of Custom Pre-Screener Questions. Make every lead count!

Still have questions? Reach out to our Support Team via chat or by email at [email protected].

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