The TurboTenant Pre-Screener is a great way to see if a lead may qualify for your rental before sending them the application and screening request. The pre-screener is automatically sent to leads you receive from our third-party marketing partners. If this is something you wanted to send on your own rather than automatically, you can choose to turn off the autosend feature, or with the Premium Plan you can customize the pre-screener with up to 4 additional questions for leads to answer!
How to Turn Off Autosending the Pre-Screener:
To prevent the pre-screener from being automatically sent to your leads, you'll want to take the following steps in your TurboTenant account:
1. On the bottom left corner of your dashboard, click on the Account tab, then click Settings
2. Click on Pre-Screener on the top menu
3. Click on Turn Off Auto Pre-Screener
💡 TurboTip: Turning off the pre-screener will no longer automatically send a pre-screener to leads that express interest in your rentals on third-party listing sites. However, you can still manually send leads the pre-screener within the Leads tab. See how to do this here!
You can turn on the auto pre-screener from this same page by selecting "Turn On Auto-Prescreener."
How to Customize Your Pre-Screener:
With our Premium Plan Subscription, you can customize your pre-screener questions. Premium allows you to add up to four custom questions to your pre-screener for leads to answer. Leads will answer your custom questions within an open-ended text field.
To add custom questions to the pre-screener, you'll want to take the following steps:
1. On the bottom left of your Dashboard, navigate to the Account tab and click Settings.
2. Next, click on the Pre-Screener on the top navigation menu.
3. Within the Custom Pre-Screener Questions, click Add Question
4. Once you've added your custom pre-screener question, click Save. If you need to add an additional custom question, click Save & Add Another. You can add up to 4 additional questions.
You can preview the questions by clicking on Preview Pre-Screener to the right. If you need to edit the custom question, click the Pencil icon. If you need to delete a custom question, click the Trashcan icon.
Frequently Asked Questions:
Q: Can I add custom pre-screener questions if I am not subscribed to the Premium Plan?
A: The ability to add custom questions to the pre-screener is exclusive to the Premium Plan subscription. If you're not subscribed and would like to refine your tenant selection process, upgrade to TurboTenant Premium today and unlock the power of Custom Pre-Screener Questions. Make every lead count!