We provide easy access to online support for landlords and renters via chat and email seven days a week.
To reach us via email, please use the email address [email protected].
Online-based support allows us to provide the best service possible by gathering the technical information needed to troubleshoot issues quickly and effectively. Our streamlined support also reduces costs, allowing us to keep most of our features free for landlords.
We also have a robust Help Center where you can access how-to guides addressing many frequently asked questions.
Our highly trained customer support team, based in Fort Collins, Colorado, will answer chats and emails promptly during office hours.
TurboTenant Customer Support's Current Office Hours:
Monday through Sunday - 8:00 AM MT to 4:00 PM MT
Premium Landlords can visit their "Need Help?" tab for access to on-demand phone support within business hours Monday through Friday. Non-premium subscribers can sign up for Premium here for access.
Introducing Virtual Support Office Hours
We're excited to offer live support to our customers every week, including live training sessions and Q&A. It's not just chatting, email, or phone support—we're here for you in real time! Feel free to sign up for these sessions; we can't wait to see you there!
Live Customer Support will not be available on the following holidays:
New Years Day
MartinLuther King Jr Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
While our team is away, you can use our Help Center collection for step-by-step walkthroughs of the product and chat with our Chatbot for quick assistance. Our AI tool can help answer your questions about TurboTenant in seconds! If you have any problems with your account, please email our team a detailed message, and we will get back to you the next day.
Still have questions? Reach out to our Support Team via chat or by email at [email protected].