Simplified Online Support for Landlords and Renters
Our dedicated customer support team, based in Fort Collins, Colorado, is ready to respond quickly to your chats and emails during office hours. We offer convenient online support for landlords and renters through chat and email, available seven days a week.
Customer Support Hours
Monday through Sunday: 8:00 AM MT to 4:00 PM
Email Support
To contact us via email, please reach out to [email protected].
Our online support system allows us to efficiently gather the technical details needed to resolve issues quickly, ensuring you receive the best service possible. This streamlined approach also helps us keep most features free for landlords.
Chat Support
Renters and Landlords have access to support on the Mobile Web or Computer. This will be located on the lower right of the screen. Click the blue question mark (?) in the bottom right corner to start a chat.
Click the downward arrow to the bottom right to minimize the bubble chat.
💡 TurboTip: The TurboTenant live chat support team will be on lunch and unavailable from 11:00-11:45 AM MST, but you can still contact us via email.
Exclusive Phone Support for Premium Landlord Subscribers
Landlord users who are subscribed to our pro or premium plans have access to our phone support team from Monday to Friday, 8:00 AM to 4:00 PM MT. This exclusive feature enhances your support experience and is designed specifically for landlords seeking more immediate assistance. Non-subscribers can upgrade to here.
💡 TurboTip: Our phone Support team will be on lunch and unavailable from 12:00-12:45 PM MST. You can still contact us via chat or email during this time.
As a subscriber, you can find our phone number in the help section of your account, whether you're using a computer or the mobile app. Below are the steps to access phone support:
Mobile:
1. Click on More in the lower right corner of your screen
2. Click Help > Scroll down, click the phone number, and give us a call!
Computer:
1. Click on Need Help? tab in the left blue menu (if on the computer)
2. In the upper right corner, you'll see the phone number to contact support. Click on it and give us a call!
💡 TurboTip: Phone support is only available for Pro or Premium landlords. Users not on these plans can still contact our support team via chat or email.
Holiday Closure Notice
Live Customer Support will be unavailable on the following holidays:
New Year's Day
Martin Luther King Jr. Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Thanksgiving Day
Christmas Eve
Christmas Day
During these times, you can still access our Help Center for step-by-step guides and chat with our AI chatbot for quick assistance. If you have any account-related issues, please email us a detailed message, and we’ll respond the next day.
Legal Advice
Our customer support team does not provide legal or tax advice. We recommend contacting a legal or tax professional in your local area for advice on any legal or tax questions. For additional resources and guidance, you can check out: