Maintenance AI is a built-in assistant in TurboTenant that helps you and your tenants troubleshoot issues, understand responsibility, and submit better maintenance requests, so you can spend less time chasing details and more time making decisions.

What does Maintenance AI do?

Maintenance AI is designed to reduce unnecessary maintenance requests while improving the quality of real ones.

It helps you:

Cut down on simple or avoidable maintenance requests
Receive more complete, detailed maintenance tickets
Quickly understand if an issue is your responsibility or the tenant’s
Make faster, more informed decisions on how to handle a repair

For tenants, it provides guided troubleshooting before a request is submitted, which means fewer “non-issues” end up in your queue.

You’re always in control, Maintenance AI assists, but never makes decisions for you.

How Maintenance AI works

Before a maintenance request is submitted (tenant experience)

When a tenant reports an issue, they’re guided through an AI-powered chat instead of filling out a basic form.

During this process, Maintenance AI will:

Prompt the tenant to upload photos early in the conversation
Ask follow-up questions to fully understand the issue
Guide the tenant through safe, basic troubleshooting steps
Help determine if the issue requires a formal maintenance request
Reference your lease agreement or Home Guide (when available)
Detect frustration and prompt the tenant to submit a request sooner when appropriate
Allow the tenant to submit a request at any point during the chat

If the issue still needs attention, the AI creates a more complete and detailed maintenance request for you.

After you receive a maintenance request (landlord experience)

Once a request is submitted, Maintenance AI provides a structured view of the issue so you can quickly decide what to do next.

You’ll see:

A detailed request summary
Instead of vague descriptions, you receive a clear breakdown of the issue, including location, timing, and what the tenant has already tried.

Full visibility into the tenant conversation
You can view the complete AI chat transcript, including troubleshooting steps taken, questions asked, and any photos uploaded.

Clear indication AI was used
Each request shows that it was reviewed and troubleshooted by AI before submission.

Urgency rating
Requests are categorized as Low, Moderate, or High priority to help you triage quickly.

Responsibility insights
Guidance on whether the issue may fall under landlord or tenant responsibility.

Recommended next steps
Suggestions may include:

Providing instructions to the tenant
Handling the issue yourself
Hiring a professional

Professional recommendations
The AI suggests the type of professional likely needed (e.g., plumber, electrician, HVAC technician, handyman).

Estimated cost range
A general estimate based on typical U.S. repair costs to help you plan ahead.

What problems does this solve?

Maintenance AI is designed around common landlord pain points:

Fewer unnecessary requests
Tenants are guided to troubleshoot simple issues before submitting.

Less back-and-forth
Requests include more context upfront—what’s happening, where, and what’s already been tried.

Clearer responsibility
Maintenance AI helps surface whether something may fall under your responsibility or the tenant’s.

Faster decisions
You get the information you need quickly to decide: fix, delegate, or respond with guidance.

What Maintenance AI does not do

Maintenance AI is a decision-support tool. It does not:

Automatically approve or deny maintenance requests
Hire vendors or schedule repairs
Replace your judgment or legal responsibility

You stay fully in control of every decision.

Tips to get the most out of Maintenance AI

To improve accuracy and usefulness:

Keep your lease agreements up to date
Set up a Home Guide with common maintenance expectations
Encourage tenants to use the maintenance flow instead of messaging issues informally

The more context the system has, the better guidance it can provide.

Frequently Asked Questions

Q: Can I turn Maintenance AI off?
A: There is currently no option to disable Maintenance AI. It is built into the maintenance experience to improve request quality and reduce unnecessary submissions.

Q: Will this prevent tenants from submitting maintenance requests?
A: No. Tenants can submit a request at any time. Maintenance AI simply guides them through troubleshooting first to ensure requests include the right details.

Q: Does Maintenance AI make decisions for me?
A: No. Maintenance AI does not approve, deny, or take action on requests. It provides guidance, but you remain in full control.

Q: What if the AI provides incorrect information?
A: Maintenance AI is designed to assist with troubleshooting and information gathering. You should always review each request and make the final decision based on your property, lease terms, and local requirements. If you notice inaccurate suggestions, we encourage you to share feedback.

Q: Is this available for Autopilot or managed properties?
A: Maintenance AI is used when tenants submit maintenance requests. However, these requests are not currently connected to work orders for Autopilot. Check with your TurboTenant contact for the latest updates.

Q: Does this replace communication with my tenants?
A: No. Maintenance AI reduces unnecessary back-and-forth by collecting better information upfront, but you can still communicate with tenants as needed.

Q: How can I make this more accurate for my properties?
A: You can improve the experience by: