There are a few reasons you may not be able to log into your TurboTenant account, including email confirmation, account closed/suspended, incorrect login credentials/ login webpage, or an unrecognized device.
Listed below are detailed explanations of potential issues you might encounter and various troubleshooting methods to help you resolve them.
1) You signed up for TurboTenant but still need to confirm your email.
When you first sign up for TurboTenant, you are sent an email to confirm your email address. Access the email you were sent and click "Confirm My Email" to verify your email and account. If you do not confirm your email when you first sign up, this can often result in login issues.
If you did not receive that email, please check your spam and junk folders. If you do not see the email after checking those folders, please contact our Support Team via chat or email ([email protected]).
2) The account has been suspended or closed.
If you receive the error message that your account has been suspended or closed, please contact our Support Team ([email protected]) for more details and assistance.
3) Signing in with the incorrect login page
Landlords and Renters have separate login pages because they are associated with different types of accounts.
If you are a Landlord, please use this link: Landlord Login Page
For Renters (Leads, Applicants, and Tenants), please use this link: Renter Login Page
4) An incorrect email was used during the sign-up process
When you sign up for TurboTenant, you are emailed a confirmation to verify your email address.
Below are some common obstacles you may face when logging into your account.
An AppleID email was used during the sign-up process. To log into your account, you'll want to use the AppleID to get started and update the email in your account settings.
A typo was included in the email when signing up. In this case, check your email. If you received a confirmation when you created your account, use this email to log into your account.
5) An incorrect password is being entered
Verify that you have entered the correct password by checking punctuation, capitalization, and special characters. If you are still unable to log in and receive an incorrect email or password error, try resetting your password by clicking Forgot Password?
6) You received the "Device Not Recognized" notification
If you're a landlord and receive a "Device Not Recognized" message, it usually means you switched devices when logging in. To fix this, check your email and confirm the login from the new device. Follow the instructions in the email to complete the verification. Click here for additional information on what this message means.