The TurboTenant Pre-Screener is a great way to see if a lead may qualify for your rental before sending them the application and screening request. The pre-screener is automatically sent to leads you receive from our third-party marketing partners. If this is something you wanted to send on your own rather than automatically, you can choose to turn off the auto-send feature.
How to Turn Off Auto-Sending The Pre-Screener:
To prevent the pre-screener from being automatically sent to your leads, you'll want to take the following steps in your TurboTenant account:
1. On the bottom left corner of your dashboard, click on the Account tab, then click Settings
2. Click on Pre-Screener on the top menu
3. Click on Turn Off Auto Pre-Screener
💡 TurboTip: Turning off the pre-screener will no longer automatically send a pre-screener to leads that express interest in your rentals on third-party listing sites. However, you can still manually send leads the pre-screener within the Leads tab. See how to do this here!
You can turn on the auto pre-screener from this same page by selecting "Turn On Auto Pre-Screener."
Frequently Asked Questions:
Q: Can I add custom pre-screener questions if I am not subscribed to the new Pro Plan?
A: The ability to add custom questions to the pre-screener is exclusive to the New Pro Plan subscription. If you're not subscribed and would like to refine your tenant selection process, upgrade to the new Pro Plan today and unlock the power of Custom Pre-Screener Questions. Make every lead count!