Why Customize Your Pre-Screener?
Available on the New Pro Plan, custom pre-screener questions give you more control over how you qualify renters before they apply.
Custom questions help you:
Quickly identify qualified leads
Save time during the screening process
Focus on renters who meet your specific criteria
How to Add Custom Questions
You can add up to four custom pre-screener questions, which renters will answer using an open-ended text field.
To set up your custom pre-screener questions take the following steps:
Go to your Account tab
Navigate to the Pre-Screener section
Find Custom Pre-Screener Questions
Enter your questions (up to 4)
Save your changes
How to Edit a Custom Pre-Screener Question
Need to update a question? You can edit it at any time:
Go to Account → Pre-Screener
Locate your existing question
Click the pencil icon next to the question
Make your changes
Save
How to Delete a Custom Pre-Screener Question
If you no longer need a question, you can remove it:
Go to Account → Pre-Screener
Find the question you want to remove
Click the trash can icon next to the question
Confirm deletion (if prompted)
What Renters See
When a lead submits an inquiry, they’ll be prompted to answer your custom questions along with the standard pre-screener. Their responses will appear with their lead details, helping you evaluate them faster.
Pro Plan Feature
Custom pre-screener questions are available exclusively on the Pro Plan.
Upgrading gives you more control over how you qualify renters and manage incoming leads.
FAQs
Q: How many custom pre-screener questions can I add?
A: You can add up to four custom questions to your pre-screener.
Q: What type of responses will renters provide?
A: All custom questions use an open-ended text field, so renters can respond in their own words.
Q: Where can I see renter responses to my questions?
A: Responses will appear alongside each lead’s details, so you can review answers before deciding next steps.
Q: Can I require renters to answer these questions?
A: Renters are prompted to answer your custom questions as part of the inquiry process.
Q: Can I edit or delete questions after creating them?
A: Yes. You can update or remove your custom questions at any time from the Pre-Screener section in your Account tab.
Q: What happens if I reach the 4-question limit?
A: If you’ve already added four questions, you’ll need to edit or delete an existing question before adding a new one.
Q: Are custom pre-screener questions available on all plans?
A: No, this feature is only available on the Pro Plan.
Q: Will these questions replace the standard pre-screener questions?
A: No, your custom questions are added on top of the standard pre-screener.
Q: Do custom questions apply to all my properties?
A: Yes, custom pre-screener questions apply across your account and will be shown to leads for all your listings.