There are a few reasons you may not be able to log into your TurboTenant account:
1. You have signed up, but you haven't confirmed your email:
When you first sign up for TurboTenant, you are sent an email to confirm your email address. Click "Confirm My Email" within the email in order to verify your email and you should be able to log in. If you did not receive that email, please check your spam and junk folders. If you do not see it in those folders, please reach out to our Support Team via chat or email ([email protected]). If you do not confirm your email when you first sign up, this can often result in login issues.
2. Your account has been suspended or closed
If you are receiving the error message that your account has been suspended or closed, please reach out to our Support Team via email ([email protected]) for further details and assistance.
3. You are on the incorrect login page
If you are a Landlord, please make sure you are using the Landlord Login Page.
If you are a Renter (lead, applicant, tenant), please make sure you are using the
4. You entered the incorrect email when signing up
When you sign up for TurboTenant, you are sent an email to confirm your email address.
If you entered the wrong email during sign-up, you can reach out to our Support Team chat or email ([email protected]) and we're happy to get the account email updated for you!
5. You may have the incorrect password
You should verify that you have entered the correct password by checking punctuation, capitalization, and special characters. If you are still unable to log in and receive incorrect email or password, try resetting your password by clicking Forgot Password?
6. You received the "Device Not Recognized" message
The device not getting recognized only happens to landlord accounts. Suppose you received a notification that your device is not recognized. In that case, this message typically happens if you usually use your laptop but switch to your mobile device while on the go. You'll need to check your email and verify and confirm the device to log in. Click here for additional information.