There are a few reasons you may not be able to log into your TurboTenant account:
1. You have signed up, but you haven't confirmed your email:
When you first sign up for TurboTenant, you are sent an email to confirm your email address. Click "Confirm My Email" within the email in order to verify your email and you should be able to log in. If you did not receive that email, please check your spam and junk folders. If you do not see it in those folders, please reach out to our Support Team via chat or email ([email protected]). If you do not confirm your email when you first sign up, this can often result in login issues.
2. Your account has been suspended or closed.
If you are receiving the error message that your account has been suspended or closed, please contact our Support Team via email for further details and assistance.
3. You are on the incorrect login page.
If you are a Landlord, please make sure you are using the Landlord Login Page.
If you are a Renter (lead, applicant, tenant), please make sure you are using the
4. You entered the incorrect email when signing up.
When you sign up for TurboTenant, you are sent an email to confirm your email address.
If you entered the wrong email during sign-up, you can reach out to our Support Team chat or email, and we'll be happy to update the account email for you!
5. You may have an incorrect password.
You should verify that you have entered the correct password by checking punctuation, capitalization, and special characters. If you are still unable to log in and receive an incorrect email or password error, try resetting your password by clicking Forgot Password?
6. You signed up and used your Apple device's "Hide My Email" feature.
If you used the "Hide My Email" feature on your Apple device when signing up for TurboTenant, make sure to use the generated email address provided by Apple. Your actual email address won't work if "Hide My Email" is enabled. You can always update your email in your TurboTenant Account Settings if needed!
7. You received the "Device Not Recognized" message.
The device not getting recognized only happens to landlord accounts. Suppose you received a notification that your device is not recognized. In that case, this message typically happens if you usually use your laptop but switch to your mobile device while on the go. You'll need to check your email and verify and confirm the device to log in. If you are not receiving the email to confirm your device, you'll want to check your spam inbox. You'll want to contact our team if it is not in the spam inbox! Click here for additional information.
8. You deleted your TurboTenant account through the TurboTenant mobile app.
If you previously used the TurboTenant app and deleted it, you may encounter login issues and receive an error when accessing your account through the web version. Please get in touch with our team for assistance in resolving this.