TurboTenant takes your privacy very seriously, and we understand how important it is to keep sensitive, personal information secure. To help mitigate any security risk, we send emails any time an email address or password is changed within a TurboTenant account. Read below to see samples of these emails.
Subject: “You changed your email”
Why did I receive this: This email gets sent to your former TurboTenant account email address when your account is updated with a new email address.
This email is solely informational and no action needs to be taken unless you did not change your email address.
Subject: "Thanks For Updating Your Email"
Why did I receive this: This email gets sent to your new TurboTenant account email address when your account is updated with a new email address.
Upon receiving this email, you will need to click the “confirm my email” button, and then you will be able to log in with your new email address.
Subject: “You Changed Your Password”
Why did I receive this: This email gets sent to your TurboTenant account email address when your account password is changed.
If you receive one of these emails and have not changed your email address or password, follow these steps:
First login to your account and access your TurboTenant account settings page using this link to change your password.
If you have used the same password across multiple sites, make sure to change those passwords to mitigate any risk.
If you received an email about confirming a new device sign-in, you can learn more here.
TurboTip: How to keep your account secure:
Don’t click on links, open attachments, or respond to unexpected emails or text messages from suspicious or unknown senders. We suggest reviewing this article from the Federal Trade Commission about recognizing and avoiding phishing scams.
Don’t share your online password with anyone, or use it for multiple sites.
Don’t sign on to your account from a link in a suspicious message. Access a company’s website by using a reputable search engine or typing the entire URL into your browser: www.turbotenant.com
Still have questions? Reach out to our Support Team via chat or by email at [email protected]