TurboTenant takes privacy very seriously, and we understand how important it is to keep sensitive personal information secure. To help mitigate any security risk, we send emails any time an email address or password is changed within a TurboTenant account. Here is what those emails look like:

Subject: “You changed your email address”

Trigger: This email gets sent to your former TurboTenant account email address when your account is updated with a new email address.

This email is solely informational and no action needs to be taken, unless you did not change your email address.

Subject: "Confirm Your New Email"

Trigger: This email gets sent to your new TurboTenant account email address when your account is updated with a new email address.

Upon receiving this email, you will need to click the “confirm my email” button, and then you will be able to login with your new email address.

Subject: “Password changed”

Trigger: This email gets sent to your TurboTenant account email address when your account password is changed.

If you receive one of these emails and have not changed your email address or password, follow these steps:

  • First login to your account and access your TurboTenant account settings page at this link. Change your password from this page.

  • If you are unable to login, please reach out to TurboTenant support by emailing support@turbotenant.com.

  • If you use the password that you originally had for TurboTenant for any other sites or accounts, make sure to change those passwords to mitigate any risk.

If you received an email about confirming a new device sign-in, you can learn more here.

Best practices to keep your account secure:

  • Don’t click on links, open attachments, or respond to unexpected emails or text messages from suspicious or unknown senders. We suggest reviewing this article from the Federal Trade Commission about recognizing and avoiding phishing scams.

  • Don’t share your online password with anyone, or use it for multiple sites.

  • Don’t sign on to your account from a link in a suspicious message. Access a company’s website by using a reputable search engine or typing the entire URL into your browser: www.turbotenant.com

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