When you collect rent with TurboTenant, you can control whether your renters are required to settle past-due charges before paying new charges from their lease settings.
This setting is similar to controlling whether renters can make partial payments.
Adjusting this Setting:
Step 1 - Login to your account and click on the 'Leases' tab.
Step 2 - Click on the lease that you want to update. Then click 'Edit' at the top right-hand corner of the page.
Step 3 - Scroll to the "Payments" section of the Lease Settings, and select "Yes" or "No" on the question asking whether you will require renters to pay past due charges first. Then click save.
What your tenants will see:
If this setting is enabled on a lease, renters on that lease will see past due charges as payable, while other charges that are more recent or not past due will be greyed out, until the past due payments are paid.
Renters can pay the past due charges at the same time as the due charges.
Still have questions? Reach out to our Support Team via chat or by email at [email protected]