Q: Is TurboTenant Accounting included in my Premium Plan Subscription?
A: Each Azibo user was opted into our Premium subscription at no cost for the first 6 months to ease the transition. With that being said, after those 6 months, you are welcome to explore all of our subscriptions. You can learn more about the different subscriptions we offer (including pricing!) by clicking here.
Q: Why are my past tenants active after my account was migrated from Azibo to TurboTenant?
A: If your tenants were associated with a month-to-month lease, our system registers it as an active lease. To resolve this, you'll want to archive the entire lease by navigating to the Leases tab, then clicking on the lease that the tenant is associated with, clicking the Edit button on the upper right, then clicking Edit Term and selecting "Let the lease terminate on the date above." Taking these steps will automatically archive the lease and your tenant. It is great to keep around for historical context.
Q: There are past-due charges that are not due. How do I delete those?
A: With the migration from Azibo to TurboTenant, all historical payments were migrated to TurboTenant. If you have past or current tenants who do not owe the charges, you can remove those by following these steps.
Click on the Payments tab, then click Charges
Click on the charge itself and click Delete
Q: I have an account through an association. What am I paying for this service?
A: Each Azibo user was opted into our Premium subscription at no cost for the first 6 months to ease the transition. With that being said, after those 6 months, you are welcome to explore all of our subscriptions. You can learn more about the different subscriptions we offer (including pricing!) by clicking here.
Q: I have a TurboTenant and Azibo account. When will I be migrated to TurboTenant?
A: Landlords with both an Azibo account and a TurboTenant account associated with the same email address will be migrated in June/July. You will receive correspondence from our team notifying you of this.
Q: My tenant(s) informed me that they did not receive the email for their portal - how do they sign up?
A: The most recent batch of migration's invitation to the tenant portal was sent to your tenants from [email protected] on May 15, 2024- we advise that they search for the email in their inbox as it may have gone into the Spam folder. If they are unable to locate it, they can navigate to our website and click on the Renters section at the top of our page, and click Renter Login. For convenience, you can also share this link with them! Because they would need to reset their password, they'll need to click on "Forgot Password?" to get started!
Q: My documents were not migrated from Azibo to TurboTenant. How will I be able to access them?
A: Documents were not migrated over; however, you are still able to access your Azibo account in a read-only state and download any relevant documentation to upload to your TurboTenant account.
Q: I have an account with Azibo, and I just tried making an account with TurboTenant - Why does it say my email is blocklisted from creating an account?
A: Azibo users are being migrated in batches - not everyone was moved at once. If you have not received a "Welcome to TurboTenant!" email, this means you have not yet been migrated over. In the meantime, you can continue to use your Azibo account as normal. You will get communications from TurboTenant as your account migration date approaches.
Q: Do my tenants need to create a TurboTenant account to continue paying rent?
A: Yes, your tenant must create an account with TurboTenant in order to access their tenant portal and submit rent payments. An invitation to set up their portal was sent to their email.
Q: My tenant sees the message: "Unable to process payment, you must pay the oldest past-due payment first." What does this mean?
A: This message means that TurboTenant is currently set to require past-due charges to be paid before new charges. You can change this setting at the lease level in the Lease Settings. If your tenant has already paid the past-due charges offline, you can either record those payments in the system or delete them. Most landlords keep this requirement enabled to ensure tenants stay current on their payments. Click here to learn more about this feature!
Q: How can I view a tenant’s payment details, such as due date, grace period, or late fees? Can I set up per-day late fees?
A: You can view all payment-related details for each tenant from the Leases tab by selecting their lease. TurboTenant allows you to configure due dates, grace periods, and both flat and per-day late fees when setting up or editing a lease.