Q: Is TurboTenant Accounting included in my Premium Plan Subscription?
A: Each Azibo user was opted into our Premium subscription at no cost for the first 6 months to ease the transition. With that being said, after those 6 months, you are welcome to explore all of our subscriptions. You can learn more about the different subscriptions we offer (including pricing!) by clicking here.
Q: My account was recently migrated to TurboTenant from Azibo. There are past tenants that are now active.
A: If your tenants were associated with a month-to-month lease, our system registers it as an active lease. To resolve this, you'll want to archive the entire lease by navigating to the Leases tab, then clicking on the lease that the tenant is associated with, and clicking the Edit button on the upper right, then clicking Edit Term and selecting "Let the lease terminate on the date above." Taking these steps will automatically archive the lease and your tenant. It is great to keep around for historical context.
Q: There are past-due charges that are not due. How do I delete those?
A: With the migration from Azibo to TurboTenant, all historical payments were migrated to TurboTenant. If you have past or current tenants who do not owe the charges, you can remove those by following these steps.
Click on the Payments tab, then click Charges
Click on the charge itself and click Delete
Q: I have an account through an association. What am I paying for this service?
A: Each Azibo user was opted into our Premium subscription at no cost for the first 6 months to ease the transition. With that being said, after those 6 months, you are welcome to explore all of our subscriptions. You can learn more about the different subscriptions we offer (including pricing!) by clicking here.
Q: I have a TurboTenant and Azibo account. When will I be migrated to TurboTenant?
A: Landlords with both an Azibo account and a TurboTenant account associated with the same email address will be migrated in June/July. You will receive correspondence from our team notifying you of this.
Q: My tenant(s) informed me that they did not receive the email for their portal - how do they sign up?
A: The invitation to the tenant portal was sent to your tenants from [email protected] on May 15, 2024- we advise that they search for the email in their inbox as it may have gone into the Spam folder. If they are unable to locate it, they can navigate to our website and click on the Renters section at the top of our page, and click Renter Login. For convenience, you can also share this link with them! Because they would need to reset their password, they'll need to click on "Forgot Password?" to get started!
Q: My documents were not migrated from Azibo to TurboTenant. How will I be able to access them?
A: Documents were not migrated over; however, you are still able to access your Azibo account in a read-only state and download any relevant documentation to upload to your TurboTenant account.