Income Verification and Fraud Detection Explained
We've partnered with Snappt to provide income verification and fraud detection to include in the Pro Plan subscription. Snappt reviews the income documents renters upload with their applications to help identify potential inconsistencies.
When a renter uploads pay stubs, bank statements, or other proof of income, Snappt:
Verifies income and employment
Analyzes uploaded income documents
Verifies income and employment against payroll and other data sources
Runs multi-source income analysis and provides automated income calculations
Detects fraud
Checks whether documents have been digitally altered
Cross-references applicants against known fraud signals and organized fraud rings
Confirms that the listed employer is a real, legitimate business
Snappt is the industry’s leading fraud detection platform and is trusted by 8 of the top 10 property management firms in the country.
Why would you need to use Income Verification and Fraud Detection?
This tool helps you verify the accuracy of an applicant’s reported income and identify potential fraud in the documents they submit. Rather than relying solely on manual checks, like reviewing pay stubs or contacting employers, you can use this feature to quickly assess whether the information provided is consistent and trustworthy.
It helps you make more informed decisions and determine if any additional verification is needed before moving forward.
What does Income Verification and Fraud Detection check?
Income Verification and Fraud Detection reviews the income documents an applicant submits, such as pay stubs and bank statements, to assess whether the information is consistent and appears legitimate.
It looks at income details, employment information, and the authenticity of submitted documents to help identify discrepancies or potential signs of fraud.
What does the Income Verification and Fraud Detection look like?
When viewing an applicant, in the Summary section, you'll view a snapshot of the applicants information they submitted. The Income Verification and Fraud Detection will be in the Verification section, where you'll view the status of their income.
To view the verification results: You'll want to click on "View Details" on the upper right of the Verification box. The option to View Details is ONLY available once the results are ready.
How do you activate Income Verification and Fraud Detection on your applications and screening reports?
Income Verification and Fraud Detection is only available for TurboTenant Pro subscribers. The report is generated after a prospective tenant completes their identity verification for the screening report and uploads their documents.
To access an Income Verification report:
You must be subscribed to the Pro Plan subscription
Invite a lead to apply to your listing. After they fill out their screening report and the screening comes back to you, if they uploaded documents, the report will be available within the Verification section of their Applicant profile.
Run a screening report on an outside applicant/tenant not yet added to TurboTenant. When you receive the screening report back, Income Verification and Fraud Detection will be available.
Important: Income Verification and Fraud Detection cannot be generated retroactively if you did not have the Pro Plan at the time the prospect filled it out. Any screening requests that you've already sent out and viewed prior to the subscription to Pro plan will not have Income Verification and Fraud Detection included.
What are the benefits of Income Verification and Fraud Detection?
What are the benefits of Income Verification and Fraud Detection?
1. Better understand an applicant’s ability to pay
Income Verification and Fraud Detection goes beyond self-reported income by reviewing the documents applicants submit.
This helps you:
Confirm income and employment details appear consistent
View a clear breakdown of income within the screening report
Feel more confident that the applicant can afford the rent
2. Identify potential fraud early
Income documents can sometimes be altered or misrepresented. This feature helps surface potential issues before you move forward.
This helps you:
Detect signs of document tampering
Flag income that may be inconsistent with submitted documents
Identify employers that may not be legitimate
3. Make more confident screening decisions
With income verification and fraud detection included alongside credit, background, and eviction reports, you have a more complete view of each applicant.
This helps you:
Make faster, more informed decisions
Reduce the risk of costly mistakes
Evaluate applicants using consistent, data-backed insights
What does "Additional Documents Needed" mean?
If you see an Income Verification: Incomplete status along with the message "Additional documents needed," it does not necessarily mean the applicant submitted fraudulent documents.
This status indicates that Snappt was unable to effectively review the uploaded files for authenticity and needs the applicant to provide new documents before verification can be completed.
Common reasons this occurs
Snappt requires original PDF documents downloaded directly from the source, such as a payroll provider or financial institution. Verification may be incomplete when:
The applicant uploads a photo, screenshot, or scanned copy of a document.
The applicant uploads a document that was printed and scanned back into a PDF.
The applicant uses "Print to PDF" or another tool that creates a new PDF version of the document.
The document has been converted, modified, or re-saved from its original format.
These actions can remove important information that Snappt uses to verify document authenticity.
What should I do?
No action is required on your part. The applicant will be prompted to upload new documents that meet Snappt's requirements.
For the best results, applicants should download and upload the original PDF directly from their payroll provider, bank, or financial institution without modifying the file.
Does this mean the applicant committed fraud?
No. An Incomplete verification status only means that Snappt could not complete its review using the documents provided. It is not a determination that fraud occurred.
Frequently Asked Questions
Q: How much does Income Verification and Fraud Detection cost?
A: Income Verification and Fraud Detection is included with the Pro plan at no additional cost to you. If you’re not on the Pro plan, you can visit our Pricing page to learn more about subscription options.
Q: Does Income Verification and Fraud Detection apply retroactively?
A: No, this feature is not retroactive. If you upgrade to the Pro plan, only applications submitted after your subscription is active will include Income Verification and Fraud Detection.
Q: How long does it take to receive the report?
A: Income Verification and Fraud Detection is typically completed within minutes after the applicant submits their documents, so you can review results and request additional information (if needed) without delay.
Q: Why am I seeing "Additional Documents Needed"?
A: This status indicates that Snappt could not complete its review for authenticity using the uploaded documents. The applicant will need to submit new documents that meet Snappt's verification requirements before the review can continue.
Get Income Verification and Fraud Detection by Signing Up for the Pro Plan
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