Help Protect Yourself from Phishing

Learn how to keep your TurboTenant account secure and recognize fake messages and phishing scams.

Melissa avatar
Written by Melissa
Updated over a week ago

What is a Phishing scam?

Phishing is defined as "unsolicited emails, text messages, and telephone calls allegedly from a legitimate company requesting personal, financial, and/or login credentials*."

Phishing scams were the most common cybercrime in 2020, more than doubling in frequency from 2019*.

How to spot a phishing message:

  • Most fake texts and emails will be generic and impersonal.

  • The message will try to convey a sense of urgency, especially to encourage you to click a link they've provided.

  • Messages will commonly include a fake URL that is scrambled or doesn't actually lead to the company's real website. If you aren't certain about a link's true destination, do not click it. Always access a site by using a reputable search engine or typing the full URL into your web browser.

  • Watch out for poorly written messages that include many spelling and grammar errors.

What to do if you've received a phishing message:

  • Do not click the link. Please screenshot the message and send it to [email protected] to let us know.

  • If you did click the link and think your account may be at risk, immediately log in and reset your password. If you're unable to log in, please reach out to our support team at [email protected] and we will help you keep your account secure.

  • If you recently received an unexpected security alert, it may mean a bad actor is attempting to access your account. You can learn about security alerts here.

Best practices to keep your account secure:

  • Don’t click on links, open attachments, or respond to unexpected emails or text messages from suspicious or unknown senders. We suggest reviewing this article from the Federal Trade Commission about recognizing and avoiding phishing scams.

  • Don't use the same password for multiple sites

  • Don’t share your online password with anyone.

  • Don’t sign in to your account from a link in a suspicious message. Access a company’s website by using a reputable search engine or typing the entire URL into your browser:

Still have questions? Reach out to our Support Team via chat or by email at [email protected].

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